Fast Facts

Join our team as a Student Success Partner where you'll provide essential non-academic support to students and families while promoting educational success in a remote environment.

Responsibilities: Key responsibilities include assisting students with personal barriers to success, monitoring academic progress, communicating with families, and collaborating with school counselors to ensure appropriate course assignments and graduation needs are met.

Skills: Candidates should possess strong communication skills, proficiency in Microsoft Office (especially Excel), and exceptional customer service abilities to effectively support students and families.

Qualifications: Preferred qualifications include 1 year of prior clerical experience and a current Arizona Fingerprint Clearance Card, with bilingual Spanish skills preferred.

Location: This position is remote with the primary office located in Chandler, Arizona.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $55,000.

Primary duties and responsibilities:

• Providing Non-Academic Support by communicating with families and providing targeted support 
• Assisting in identifying students' personal barriers preventing their educational success (tech issues, time, and self-management, managing virtual learning curve, study habits and skills and offering orientation help)
• Review Academic progress and pacing while working with both instruction, guidance, and Exception Student Services as needed to ensure successful achievement within their assigned courses
• Monitor Engagement for the students that are not meeting each course attendance requirements and actively participating and engaged in all courses scheduled
• Monitor and assist with the students who are academically not progressing and below 40% in courses
• Contacting Parents/Guardians of minor students who are not engaged in scheduled courses and work on a plan to keep both students and guardians engaged
• Utilizing data and reports to continuously monitor students’ success or lack of success
• Model appropriate behavior with students, parents/guardians, and colleagues 
• Review and work with students who are truant or have not started scheduled courses to get them re-engaged and active in courses
• Withdrawing students who are not responsive to the reach outs and not meeting the expectations of scheduled courses and attendance
• Withdrawing students who have completed with their credit recovery or have decided to go another educational route
• Assess students that continually are not meeting the school program expectations and have academic behavior contracts explained and completed when necessary
• Collaborate with Attendance Clerks to assist with students or families that are having difficulty with getting logged in and submitting/approving attendance hence holding them back from progressing
• Conducting Live Orientations after term start dates or as necessary to assist student that are struggling with the virtual education environment
• Working with families/students through scheduled appointments to offer personalized coaching 
• Develop and maintain data reports as requested by leadership
• Respond to student and parent inquiries via phone, text, and e-mail regarding guidance topics. This includes calls and emails that come through the general line.
• Enter and evaluate transcripts in collaboration with the School Counselors
• Collaborate with School Counselors to assign students to courses each term as needed
• Ensure students are in the correct courses to meet their graduation needs
• Assist the School Counselors in supporting student achievement and student progress
• Work with students, parents, and Guidance Counselors to create post-secondary plans for students
• Assist concurrent students with scheduling. This includes reaching out to home school counselors, parents, and students regarding course options if classes selected are not available.
• Other duties as assigned. 

Company-wide skills, abilities and expectations:

• Communicate clearly and professionally in both written and verbal form
• Maintain a high level of customer service with both internal and external stakeholders
• Maintain a professional code of conduct, including professional language, actions, and attire
• Maintain confidentiality of matters pertaining to clients and co-workers
• Acknowledge and accept direction from company leadership
• Demonstrate willingness and desire to work and collaborate with clients, co-workers, and the general public
• Prioritize work and handle multiple tasks while working independently
• Remain organized and plan well
• Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude.
• Examine data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement
• Commit to professional and personal growth
• Embrace a culturally diverse environment while working from a remote location
• Know and be proficient in Microsoft Office programs
• Adapt to change while conveying professionalism
• Work under pressure; pay attention to detail; meet deadlines; deal with difficult individuals while maintaining composure and professionalism
• Meet quantitative and qualitative performance expectations and requirements
• Maintain positive and pro-active customer service in all aspects of communication, both internally and externally.
• Communicate effectively, both verbal and written; able to take direction and eagerness to learn.
• Prioritize work and handle multiple tasks while working independently.
• The ability to put aside any personal feelings when assisting families with various situations.
• Providing a solution when addressing issues that may arise.
• Display excellent planning and organizational skills.
• Work under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude.
• Take initiative to look at data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement for professional and personal growth.
• Demonstrate awareness and willingness to understand personal role and how it contributes to the success of other departments or functional areas.
• Embrace a culturally diverse environment.
• Know and be proficient in Microsoft Office programs.
• Adapt to change while conveying professionalism.

Specific Job Skills/Abilities:

• Support the philosophy and vision of the school.
• White Glove customer service for all our students and families.
• Possess an understanding of when to contact administration and/or PD team of matters concerning safety and/or ethics.

Education/Training:

• Excellent Microsoft Office skills
• Intermediate to Advanced knowledge in Excel
• Excellent communication skills both oral and written
• Prior data report experience preferred.

Other Requirements:

• 1-year prior experience in an clerical role
• Current Arizona Fingerprint Clearance Card preferred
• Bilingual / Spanish (preferred)

Environmental Conditions: Collaborative open environment, office environment

Perks, Benefits & Culture You’ll Love:

Wellness, Your Way

From an on-site gym and yoga room to flexible work options (select roles), we believe your well-being fuels your brilliance.

Unplug for the Holidays

A fully paid holiday week off at Christmas—because rest isn’t a luxury, it’s essential.

Culture That Celebrates You

Champion spotlights, legendary milestone awards at 10, 15, and 20 years, and community service hours that let you give back with heart.

Open, Honest & Human

Quarterly Town Halls keep our communication transparent—and real.

Vibes & Good Times

Think team cookouts, fun treats, and social events that actually make you want to show up.

Solid Benefits, Real Support

Medical, dental, vision, accrued PTO with 2 extra “Life Happens” days front-loaded, and voluntary benefits—we take care of the people who make the magic happen.

Your Voice Matters

We’re constantly evolving, and that includes how we support, celebrate, and invest in our people.

Additional Info:

We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.