Systems Engineer - Analytics

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P139818-1824

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Systems Engineer will be responsible for day to day task of managing mainly VM / Windows based infrastructure (systems hardware, operating systems, and data center operations.) and end user computing. Assists in planning, organizing, and managing overall operations to ensure the stable operation of the organization's I.T. infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly systems infrastructure, server infrastructure, virtualization infrastructure, data communications, and telecommunications systems.

The Systems Engineer will be participate in on-call support of all critical infrastructure functions, demonstrate strong abilities to collaborate with vendors, contractors, consultants and other technology groups that operate within the Information Services Department.

• Administer and support the Tableau Server platform, ensuring availability, performance, and reliability.
• Manage user security and permissions on Tableau and SAP Business Objects to meet business and compliance requirements.
• Coordinate upgrades and deployments of Tableau Server and SAP Business Objects, ensuring minimal downtime and disruption.
• Ensure SAP Business Objects reporting is functioning optimally, including managing updates and troubleshooting issues.
• Monitor system performance, identifying and resolving issues proactively to maintain service efficiency and effectiveness.
• Develop and maintain technical documentation related to system configurations and procedures.
• Stay up to date with industry trends and updates related to Tableau and Business Objects, implementing new features and techniques as appropriate.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Manages packaging / deployment for applications including anti-virus, patching and monitoring.
* Updates end user computing products and service packs and definitions.
* Develops design requirements, concept builds, and supports implementations.
* Collaborates with other IS teams to ensure smooth and reliable operation of software and infrastructure systems for fulfilling business objectives and processes.
* Gauges the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems and troubleshoot advanced system issues.
* Designs and performs server and security audits, system backup procedures, and other recovery processes in accordance with the organization's disaster recovery and business continuity strategies
* Performs active Directory administration
* Monitors, administers, and documents systems, services and applications.
* Performs installation, maintenance and support of system software/hardware and user support.
* Configures, debugs and supports multiple infrastructure platforms.
* Monitors network operations center, systems applications and services.
* Participates in the design development process and design.
* Performs high-level root cause analysis for service interruption recovery and creates preventive measures
* Resolves programs and issues with availability, system performance, redundancy, failover, data backups, data replications, extracts, and disaster recovery.
* Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operational efficiency and desired results.
* Maintains documented, up-to-date detailed system and component maps of data center facilities.
* Monitors existing systems to ensure structural integrity.
* Participates in the development and installation of new hardware and software.
* Installs and configures operating systems and other software and routinely test installed software for glitch detection and other issues
* Performs data collection and analysis related to the system performance

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

* Education: Associate's degree in a work-related discipline/field from an accredited college or university
* Experience: Five (5) years of progressively responsible and directly related work.
* License/Certification: None required

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Knowledge of Full Disk Encryption, File Vault or equivalent
* Knowledge to provide technical consultations and presentations
* Knowledge of Antivirus endpoint security solutions, Symantec Endpoint Protection or equivalent.
* Knowledge of working various backup targets like Fiber Channel and SCSI based Tape Libraries and/or SAN and NAS based backup targets are required
* Knowledge patching and updating Windows and VMware based server infrastructure.
* Knowledge of Windows AD infrastructure is must
* Knowledge and working experience on backup technologies at enterprise level.
* Knowledge and working experience on BC/DR and restoring backed up data.
* Knowledge and working experience with On-Premises & Cloud Based backup tools
* Ability to work with backup targets both, on-premises and on cloud
* Ability to use good judgement, problem-solving and decision-making skills
* Ability to gain, understand and apply information and data as it relates to Information Technology.
* Working experience of Disk based backup with Deduplication is a plus (Rubrik, Store-once, Cohesity or similar)

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

* Education: Associate's degree in a work-related discipline/field from an accredited college or university
* Experience: Five (5) years of progressively responsible and directly related work experience.
* License/Certification: None required

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Knowledge of Full Disk Encryption, File Vault or equivalent
* Knowledge to provide technical consultations and presentations
* Knowledge of Antivirus endpoint security solutions, Symantec Endpoint Protection or equivalent.
* Knowledge of working various backup targets like Fiber Channel and SCSI based Tape Libraries and/or SAN and NAS based backup targets are required
* Knowledge patching and updating Windows and VMware based server infrastructure.
* Knowledge of Windows AD infrastructure is must
* Knowledge and working experience on backup technologies at enterprise level.
* Knowledge and working experience on BC/DR and restoring backed up data.
* Knowledge and working experience with On-Premises & Cloud Based backup tools
* Ability to work with backup targets both, on-premises and on cloud
* Ability to use good judgement, problem-solving and decision-making skills
* Ability to gain, understand and apply information and data as it relates to Information Technology.
* Working experience of Disk based backup with Deduplication is a plus (Rubrik, Store-once, Cohesity or similar)

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $52.69 to $69.81

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.