Compliance Manager - Crisis Services

Overview

Under the direction of the Crisis Services Director, the Compliance Manager is responsible for coordinating and overseeing the compliance of crisis services, including the Crisis Residential Center (CRC) and Crisis Stabilization Unit (CSU), in alignment with St. Joseph's Villa policies and procedures. This role ensures the implementation and monitoring of regulatory compliance within a systems-based framework and Crisis Now model, while collaborating with other St. Joseph's Villa services and regional partners.

As a member of the Crisis Services Management Team, the Compliance Manager plays a key role in ensuring the delivery of high-quality services to individuals and families, in accordance with the highest professional ethical standards, and aligned with the mission, values, and guiding principles of St. Joseph’s Villa

Responsibilities

Day-to-Day Operational Management:

• Coordinate and participate in team meetings to support an effective crisis program.
• Ensure compliance with admissions, discharges, and service plan development.
• Oversee the timely facilitation of treatment teams, ensuring proper documentation and regulatory compliance.
• Provide on-call support for crisis services as needed.
• Foster positive relationships with parents and the community, promoting service assessment and improvements.

Fiscal and Budgetary Support:

• Ensure accurate and timely documentation for funding is completed by team members.

Supervision and Training of Direct Service Staff:

• Supervise and provide training to staff, ensuring compliance with regulatory requirements, including file compliance, registration, service delivery, and staff development.
• Monitor staff performance and work quality to ensure compliance and timeliness.
• Assist the Crisis Services Director in team development, staff evaluations, and personnel decisions.

Program Planning & Vision:

• Communicate the vision, purpose, and expectations of crisis services effectively.
• Participate in the continuous professional development and maintain knowledge of relevant standards.

Collaboration & Representation:

• Represent St. Joseph’s Villa in outreach efforts to community agencies, promoting services and maintaining positive relationships.
• Prepare and present agenda items for internal and external meetings as needed.

Operational Policies & Procedures:

• Maintain statistical data for report preparation.
• Develop and implement program goals, objectives, and policies consistent with the mission of St. Joseph’s Villa.
• Ensure compliance with licensing, accreditation, and regulatory standards

Qualifications

• Education: BS/BA in a related field required; MS degree preferred.
• Experience: At least 3 years of related experience with a relevant population in a related setting, with at least 1 year in a supervisory capacity. Medicaid and regulatory experience preferred.
• Licenses/Certifications: Qualified Mental Health Professional – preferred