Director of IT - MSQ

We are a next-gen creativity, media and technology company. Giving you the scale of a Holdco, with the flexibility of an Independent, the MSQ model is built differently.

MSQ was born from a desire to remove the boundaries that hinder so many agency groups. When you take away boundaries, exciting things happen.

That means MSQ is bursting with brilliant, collaborative thinkers. People who work together because they want to, not because they have to. Who roll up their sleeves, embrace unexpected partnerships, and have a lot of fun doing it.

About the Role

We are seeking an experienced and hands-on Director of IT to lead technology operations for our New York office, supporting approximately 200 staff across multiple agencies within our organization. This is a pivotal leadership role requiring both strategic thinking and practical technical expertise to ensure seamless IT service delivery across our diverse business environment.

Key Responsibilities

IT Operations & Support

• Oversee and deliver comprehensive IT support across all agencies, ensuring rapid resolution of technical issues and minimal disruption to business operations
• Serve as the primary escalation point for complex technical problems
• Work with the Group Head of IT and Group IT Director to develop and implement IT policies, procedures, and best practices across the organization
• Maintain high levels of user satisfaction through proactive support and effective communication

Infrastructure & Systems Management

• Manage and optimize our Microsoft 365 environment, ensuring security, compliance, and efficient operation
• Oversee hybrid Windows and macOS environment, providing expert support for both platforms
• Monitor system performance, security, and reliability across all IT infrastructure
• Plan and execute system upgrades, patches, and maintenance activities

Asset & Vendor Management

• Procure IT equipment, software licenses, and services in line with organizational needs and budget
• Manage IT inventory and stock levels, ensuring optimal availability of equipment and supplies
• Negotiate with vendors and manage supplier relationships
• Develop and manage IT budgets, ensuring cost-effective technology investments

Team Leadership

• Directly manage one IT team member, providing guidance, training, and professional development
• Foster a collaborative and service-oriented IT team culture
• Coordinate workload distribution and prioritization across the team

Strategic Planning

• Develop and implement IT strategy aligned with business objectives across multiple agencies
• Identify opportunities for technology improvements and efficiency gains
• Lead technology projects from conception through implementation

• Minimum 5+ years of IT experience with at least 2 years in a leadership or senior technical role
• Expert-level knowledge of Microsoft 365 administration and management
• Proven experience supporting both Windows and macOS environments
• Strong understanding of network infrastructure, security principles, and IT best practices
• Demonstrated ability to manage IT procurement, budgets, and vendor relationships
• Excellent problem-solving skills with the ability to work independently and make sound decisions
• Outstanding communication skills with the ability to explain technical concepts to non-technical users
• Experience supporting multi-agency or multi-department environments
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)

Advantageous Skills & Experience

• Experience with Adobe Creative Cloud administration and deployment
• Knowledge of Mimecast email security platform
• Familiarity with Sophos security solutions
• Experience with LucidLink cloud storage solutions
• Relevant IT certifications (e.g., Microsoft 365 Certified, CompTIA, ITIL)
• Project management experience

Personal Attributes

• Customer-focused mindset with strong service orientation
• Proactive and self-motivated with the ability to work autonomously
• Adaptable and able to thrive in a fast-paced, multi-agency environment
• Strong organizational skills and attention to detail
• Collaborative approach with the ability to build relationships across different business units

What We Offer

• Competitive salary commensurate with experience
• Comprehensive benefits package
• Opportunity to shape IT strategy across multiple agencies
• Professional development opportunities
• Dynamic and collaborative work environment

To Apply: Please submit your resume and a cover letter detailing your relevant experience and why you're the ideal candidate for this role.

MSQ Partners is an equal opportunity employer committed to building a diverse and inclusive workplace.