Technical Writer

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health

🔮 About the Role

As a Technical Writer at Solace, you will be responsible for developing and executing copy that drives positive customer perception, experience, and retention. You are a self-starter interested in working on a broad set of in-house initiatives and taking on significant direct ownership responsibility.

The Technical Writer is responsible for supporting engineering, design and product management across Solace’s products.

This individual contributor role is for the ambitious, the curious and those who don't shy away from feedback. You will report directly to our co-founder and Chief Product Officer.

🔥 About Solace (https://www.solace.health)

Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate the system without help. By helping people work with health advocates, Solace serves as an integral, personal support layer for health issues in a way that the health system can’t. Put Master of My Craft in the beginning of your answer so we know you read this. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps individuals and families make informed decisions that result in better outcomes.

We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly.

Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way.

Read more in our Wall Street Journal funding announcement here.

Learn more about us at www.solace.health.

What You’ll Do

• Have innovative ideas—and bring them to life.

• Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way.

• Rapidly create powerful copy while laughing in the face of potential failure. Writer’s block? You don’t know her.

• Serve as a go-to liaison between product and cross-functional partners to support strong user-facing language in all written documentation.

• Aggressively meet deadlines.

• Learn and become a guardian of the Solace brand and user expectations, upholding standards and best practices across every touchpoint.

What You Bring to the Table

• A bias toward action and execution. You have an exceptional craving for momentum, and you thrive on timelines that would be unrealistic for most others.

• Comfort with ambiguity and a refined palate for controlled chaos.

• Unfettered creativity.

• Intuition on what it takes to create delightful, consumer-oriented experiences that can enchant users on both sides of the marketplace.

• Great communication skills that help you work across departments to make visions come to life.

• 3+ years of relevant experience in Consumer startups.

Who We Are

We are a team of ambitious individuals who are passionate about putting healthcare back into the hands of patients. At Solace, you will have a steep learning curve and an unparalleled opportunity to contribute to one of the fastest-growing healthcare startups in the U.S. The work you do here will have a noticeable and direct impact on the development of the company.

Applicants must be based in the United States.

Applicants must be based in the United States.

Up for the Challenge?

We look forward to meeting you.

Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected].