Lifecycle Marketing Manager

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

Sinch is looking for a Lifecycle Marketing Manager to join the Mailgun product-led growth team and help drive the customer marketing strategy across the Mailgun brand. Our ideal candidate is a creative marketing professional, with prior experience developing cross-functional strategies to drive customer conversion, engagement and retention in developer-oriented environments. 
 

What You'll Do:

• Establish a deep understanding of the customer journey across different segments. 
• Develop targeted campaigns across multiple communication channels, with primary ownership of in-app messaging. 
• Build out customer focused campaigns, tutorials, resources and engagements to guide the customer experience with our product offerings via in-app messaging. 
• Design campaigns to drive conversion, usage and retention across the customer lifecycle. 
• Collaborate cross-functionally with our product, marketing, customer success and support teams on shared goals to drive product adoption, cross-sell/upsell, and customer retention. 
• Manage timelines, deliverables, and reporting for your programs to drive success against team and individual goals. 

• 4+ years in lifecycle marketing, customer marketing or related marketing roles 
• Experience in measuring and tracking the success of different cross-channel campaigns 
• Project management skills and attention to detail 
• Experience working cross functionally with sales, support and product teams. 
• Excellent communication and writing skills 
• Prior experience with in-app messaging tools (ex: Gainsight) 

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! 

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.  

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.  

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.  

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.  

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.  

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.  

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. 

The annual starting salary for this position is between $75,000 - $90,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until October 8th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.