Customer Success Manager

Sharp Performance: Customer Success Manager

We’re Sharp Performance

Sharp Performance is transforming mental wellness for those in high-stress and demanding professions, starting with public safety. Through our mobile platform, we connect frontline professionals like law enforcement officers and firefighters with elite performance and development coaches.

Our approach is grounded in cognitive performance methods adapted from the U.S. Special Operations community. We focus on helping individuals manage stress, build resilience, and perform at their best—without the stigma that often comes with traditional mental health solutions.

We're backed by top-tier investors behind companies like Uber, Airbnb, PayPal, and Palantir. With new partnerships forming weekly and a rapidly expanding user base, we’re delivering life-changing support to those who need it most. If you're driven, mission-oriented, and want to be part of something that truly matters, we’d love to meet.

The Opportunity

We’re hiring a Customer Success Manager to lead department onboarding, strengthen customer engagement, and manage the entire customer lifecycle. In this role, you’ll coordinate logistics and deliver rollout sessions—our in-person and virtual onboarding experience for departments and their members. You’ll also track usage data, spot trends, and help drive adoption, utilization, and retention. As the main point of contact for departments post-sale, you’ll resolve issues, improve the quality of our services, and build lasting relationships through clear communication, empathy, and strong storytelling. This is a high-autonomy role for someone who’s organized, relational, and data-driven, with a passion for supporting those in high-stress professions.

How you’ll make an impact

• Serve as the primary point of contact for departments and agencies, owning relationships from onboarding to contract renewal.

• Lead rollouts from end to end, including logistics, department communications, and delivering onboarding sessions that energize and engage.

• Track and analyze key customer success metrics like adoption, utilization, and retention; drive department success based on data and insight.

• Identify opportunities to improve services and expand department impact.

• Resolve department-level and member-level issues with speed and empathy.

• Build and refine operational processes that support scale, improve consistency, and ensure world-class customer experiences.

• Serve as the voice of the customer internally, helping shape our approach with direct feedback from the field.

• Travel as needed to support high-priority launches and relationship-building efforts.

The skillset you’ll need to succeed

• Background in Special Operations or adjacent high-performance environments is strongly preferred.

• Highly organized, detail-oriented, and operationally sharp—you thrive on making complex processes run smoothly.

• Strong communicator and natural storyteller who can connect with both department heads and frontline members.

• Comfortable analyzing data, drawing insights, and making clear, confident decisions.

• Empathic, relational, and resilient—you can navigate heavy conversations with grace.

• Experience working cross-functionally in fast-paced, high-growth environments.

• Bonus if you’ve done coaching or human development work.

• Willingness to travel (~20–30%) for rollouts and relationship-building visits.

Why you’ll love working here

At Sharp Performance, we’re a passionate, driven team committed to making a real impact. As a fast-growing startup, we know our success begins with our people. That’s why we offer a benefits package that supports your health, financial well-being, and professional growth:

• Comprehensive medical, dental, and vision insurance to keep you and your family covered.

• Flexible PTO to help you recharge and perform at your best.

• Competitive salary that reflects your skills, experience, and contributions.

• 401(k) with company match to secure your financial future.

• Opportunities to grow with a scaling company and tackle meaningful challenges.

• A collaborative, mission-driven culture where your voice matters.

Sharp Performance is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and encourage individuals of all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.