Sr. Technical Consultant (Developer), ServiceNow HR and Workplace Service Delivery Solutions

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Sr. Technical Consultant

The Role 

A Technical Consultant (TC) for ServiceNow is a functional and technical expert in the ServiceNow Expert Services Team focused on customer engagement teams – consulting with customers and configuring the ServiceNow Core Business Transformation Products (which includes HR Service Delivery, Legal Service Delivery, Workplace/Facilty Service Delivery and Employee Service Management Solutions and Finance & Supply Chain Solutions) – all with the goal of accelerating and driving customer business outcomes. 

What you get to do in this role: 

• Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. 

• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains 

• Advise customers in their efforts to take advantage of the ServiceNow Solution’s standard capabilities in their efforts to improve their processes 

• Lead customer design workshops focused on ServiceNow Platform and Solution technology 

• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution 

• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them 

• Guide and provide ad-hoc oversight/training for the customer’s future system administrators throughout the engagement 

• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development 

• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes 

• Develop required integration components (SSO, LDAP, etc.) with multiple systems 

• Develop required portal components 

• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution 

• Juggle multiple and complex projects/initiatives 

• Promote continuous improvement practices for delivery/engagement materials 

• Support specific sales activities when required 

• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request 

• Up to 50% travel annually, driven by customer needs and internal meetings  

In order to be successful in this role, we need someone who has: 

• At least 3+ years of configuring/developing ServiceNow. 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, and relevant ServiceNow Solution-Specific Certified Implementation Specialist/Accreditation designations (i.e., HR Suite Certification, Legal Service Delivery Acceditation, Workplace Service Delivery Accreditation, Certified Application Developer, and/or completion of ServiceNow Supplier Lifecycle Operations (SLP)/Sourcing & Procurement Operations (SPO)/Accounts Payable Operations (APO) Learning Paths) 

• At least 5+ years of configuration/development experience for complex, highly-capable, HR, Legal, Workplace/Facilities & Finance/Supply Chain technologies – inclusive of integrations and portals 

• Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer HR, Legal, Workplace/Facilities and/or Finance/Supply Chain sponsors/stakeholders in solving business process and/or technical problems 

• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies 

• Strong understanding with leading HR, Legal and/or Workplace/Facilities and related systems and tools such as Workday, Oracle / PeopleSoft, SAP / SuccessFactors, UltiPro, Infor, SAP ERP, etc.] 

• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity 

• Proven team player and team builder 

• We are not able to sponsor any Visa's at this time for this role 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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