Senior Clinical Consultant II, International

Position Overview

The Senior Clinical Consultant, MI - II International has advanced technical/Clinical skills and possesses advanced product knowledge required to mentor Clinical Consultants in clinical product optimization and the onsite and remote education of Physicians, IT/Clinical Systems Administrators, Technologists, Sonographers, and other Key Operators in the use of Fujifilm’s Medical Informatics.  The resource will assist with the development of international marketing materials and sales support.  

The Senior Clinical Consultant, MI - II International shall be responsible for providing clinical consulting for the project, report configuration (CV), workflow analysis, end-to-end testing, remote or onsite training as well as go-live support to Synapse PACS/MI projects.

The Senior Clinical Consultant, MI - II International ensures customer satisfaction by properly managing customer expectations and driving improved product awareness and understanding.

The Senior Clinical Consultant, MI - II International is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the Senior Clinical Consultant, MI - II International supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and executing customized customer solutions, special projects, and equipment demonstrations.  The Senior Clinical Consultant is responsible for leading MI Synapse Projects. Assist with TAC Support as well as mentoring as well as mentoring International Sales and Support.

Company Overview

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Duties and Responsibilities:

• Serve as Project lead consultant on behalf of customers and company personnel for up to 2 Synapse Products.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each training event.
• Provides feedback to Customers, Sales, Field Service, Marketing, Engineering, and Product line management on equipment issues and customer concerns via written and verbal communication.
• Independently assesses the customer’s level of comprehension to facilitate effective on-site training and optimal product operation, utilizing validated applications, protocols, and processes.
• Provides on-going support to resolve application related and image quality concerns on both a product and system level.
• Works closely with Interpreting physicians, clinicians, and other professional staff to ensure the proper and efficient operation of Fujifilm products.
• Creates, Provides and maintains documentation to support customer training.
• Provides additional training and consultation at a charge, contributing to Professional Services revenue goals.
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solution.
• Participates in teaching and training customers remotely or via a travel schedule consistent with the position's requirements and the needs of HCUS customers.
• Provide clinical expertise, workflow analysis, report configuration (CV), end to end testing, for upgrades, and new implementations.
• Drive process change to improve efficiency and customer satisfaction.
• Ensure compliance with all applicable requirements of the company’s quality management system.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
• Participates with Sales and Marketing staff to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS’s future business activities.
• Adheres to the Company's quality and regulatory compliance requirements and ensures that all job duties inherent in the position description are performed according to established policies and procedures.
• Maintains a safe work environment.
• Take corrective action, where appropriate.
• Lead on various internal and external committees.
• Drive performance improvement and strategic planning teams.
• Provide advanced clinical experience, workflow analysis, report configuration (CV), end to end testing, for upgrades, and new implementations.
• Participates in professional organizations.
• Supports Senior and Lead Clinical Consultants with project duties within job skillset.
• Provides telephone and remote clinical support for customers, sales, and field service via our ON-Call Technical Assistance Center (TAC).
• Participate in Clinical Validations Testing for each software release of the product to further enhance the overall accuracy of the release.
• All other functions and responsibilities that may be assigned by management.
• Mentor Clinical Consultant, MI – I and II and Senior Clinical Consultant, MI – I.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Comply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties.

Qualifications:

Professional Experience:

• 9-15 years of progressive experience in medical technology, Computer science, PACS Administration or healthcare industry, experience in Cardiology or Radiology discipline preferred.
• Required 6 years' experience with FUJIFILM Medical System products (SYNAPSE, PACS, RIS, CV, Digital Radiography, Ultrasound and Digital mammography).
• (CV)Registered in one or more of the following: (Preferred)
  • Registered Diagnostic Cardiac Sonographer RDCS experience in: • Transthoracic Echo • Transesophageal Echo • Stress Echo • Dobutamine Stress Echo • Pediatric Echo • Fetal Echo • ECG
  • (CV)Registered Vascular Technologist RVT experience in: • Non-invasive
  • (CV)Registered Nuclear Medicine Technologist experience in: • MPI • MUGA • PET
  • (CV)Registered Nurse Cardiac experience in: • Cath, Peripheral Angiography, Electrophysiology Lab experience • ECG
• (Rad)ARRT Registered Radiology Technologist experienced in digital imaging. (Preferred)
• Professional presence
• Advanced ability to prioritize and manage multiple functions.
• Advanced experience in related field.
• Healthcare or software application or IT industry background required.
• Medical imaging background.
• Excellence in written and verbal communication skills.
• Demonstrated ability to collaborate comfortably with end-users and clinical supervisors.
• Demonstrated end-user computer skills.
• Competence with Microsoft Office tools (Word, Excel, and PowerPoint).
• Excellent interpersonal skills.
• Advanced technical support experience with excellent troubleshooting skills.
• Ability to address and/or translate workflow requirements to product features.
• Proven Ability to work in a fast-paced environment.

Education/Certification Requirements:

• Bachelor’s degree in computer science, engineering, or relevant field required.
• Master’s degree in computer science, Engineering, or relevant Radiology field experience preferred.

Special Skills and Other Requirements:

• Proven experience in the IT/Healthcare field.
• Advanced diagnostic and problem-solving skills.
• Advanced communication ability.
• Advanced organizational and time-management skills.
• Provide customers with the highest quality products and services.
• Understand and apply appropriate quality management system processes.
• Promote Company standards of business conduct.
• The above description is intended to include the general content of and requirements for the performance of this job. The position will perform other related duties and assignments as required.
• Promote teamwork.
• Advanced problem-solving skills.
• Ability to work independently.
• Proven team role model.
• The above description is intended to include the general content of and requirements for the performance of this job. The position will perform other related duties and assignments as required.

Job Responsibility: International Travel Documentation:

• Oversee the management, preparation, and maintenance of travel documents required to support international travel, including passports, visas, and other entry permits.
• Ensure compliance with specific country entry requirements, regulations, and deadlines for business and personal travel purposes.
• Research and stay informed about current travel restrictions, visa processes, and documentation requirements for destinations of travel.
• Collaborate with internal departments and external immigration authorities to obtain the necessary documentation in a timely manner.
• Proactively track expiration and renewal dates for travel documents, ensuring travelers are prepared for international travel.
• Maintain accurate records of international travel documentation for all employees and/or clients, streamlining processes for organizational efficiency.

Key Performance Indicators

• To maintain this position, Senior Clinical Consultant, MI – II must: Comply with all Senior Clinical Consultant MI job duties as outlined.
• All Clinical Consultants must complete company trainings and expenses within timely fashion.
• Maintain Product Knowledge to include SWAT.
• Adhere to customer satisfaction.
• Ability to provide advanced Clinical support in two Synapse Disciplines.
• Maintain International travel status

Physical requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• The ability to walk long distances and utilize stairs.
• Close Vision: The ability to see clearly at twenty inches or less.
• Due to travel, ability to withstand change in air pressure.

TRAVEL:

• Frequent (up to 75%) travel may be required based on business needs. This includes domestic and international travel.

* #LI-REMOTE

FUJIFILM is an equal opportunity and affirmative action employer.  All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.

In the event that COVID-19  vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.  

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. 

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([email protected] or (330) 425-1313).