Global Industries & Solutions Strategic Initiatives Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description 

As the Global Industries & Solutions Strategic Initiatives Manager, you will lead new initiatives to support the org’s growth and hit its goals, run the business, incubate new growth ideas, and bring together a community of cross-functional GTM team members across Industry, Solutions, Marquee, Inspire Value, and more. As a Strategic Initiatives Manager on the team, you will be responsible for GTM strategy planning and insights building for the leadership and extended teams within the org, expanding our insights and intelligence capabilities for priority strategic projects, conducting business performance reviews, and building quarterly and annual updates to leadership. Your work will give you exposure to the executive teams throughout the company and contribute to our overall strategy and help drive its successful execution. This individual should be able to dive deep into solving problems while maintaining a broad perspective. This role is full-time. 

Core Responsibilities   

• Lead priority strategic projects on delivering insights and intelligence to the leaders and teams, within and outside of GI&S  

• Drive go-to-market strategy and insights for the org in collaboration with other teams and external resources including peer studies, industry and customer deep dives, etc. 

• Lead business performance reviews and related annual, quarterly, and ad-hoc analytics and reporting   

• Lead across cross-functional teams (e.g. product, field sales, ops) to identify opportunity, unlock productivity and accelerate execution  

• Drive best-in-class end to end management for initiatives that drive growth and operational excellence for identified key initiatives  

• Improve operational excellence through identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business   

• Develop compelling recommendations, communicated in high-quality output & growth results   

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  

• 7+ years of work experience, preferably in management consulting, tech strategy, strategy and operations function, or similar 

• Past experience in strategic analyses, data modeling, and executive storytelling   

• Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfortable in business and technical discussions    

• High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results   

• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments   

• Experience in self-serving data through Tableau and / or PowerBI instances a plus   

• Expertise in the enterprise software/ SaaS industry a plus   

• Experience with ServiceNow a plus  

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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