Director, Executive Strategy

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Director - Executive Strategy is a critically important role enabling the President, Global Customer Operations to work most effectively with internal and external stakeholders and will serve as the OGCO (Office of Global Customer Operations) strategy lead. They will serve as a trusted advisor and strategic partner, playing a critical role in driving the commercial strategy and execution of business initiatives for the OGCO. 

Role & Responsibilities: 

• Provide strategic counsel to VP, Global Customer Operations and President on all external market matters, including internal, customer and analysts. 
• Support positioning ServiceNow as a thought leader in the industry. 
• Understand the broader market landscape and needs of various audiences, regularly evolving to reflect changes to business priorities, supporting narratives, and the external environment. 
• Work closely with the OGCO to ensure President is fully prepared for all external engagements, with a POV that resonates with the audience. 
• Be on the forefront of AI innovation: ensure we are equipping the President, Global Customer Operations with the latest AI insights, tailored strategies, and technology to ensure our strategy and customer-work lands with maximum impact 
• Prepare comprehensive presentations and reports for executive leadership team, including Board of Director meetings, Financial Analyst day, critical executive cadences 
• Build and maintain strong relationships with key external stakeholders, including customers, partners, and industry influencers. 
• Use data to evaluate communication activities and develop best practices and strategies for improvement. Design and maintain dashboards, performance metrics and reporting tools that help track commercial KPIs. 
• Ensure Global Customer Operations strategy is aligned to 1-3 year growth targets and strategy is connected to execution initiatives 
• Lead cross-functional strategic initiatives with leadership team and collaborate with leaders in Sales, Marketing, Product, Finance and Operations to ensure alignment and execution of GTM strategies 
• Serve as proxy for VP, Global Customer Operations in select meetings and initiatives 
• Foster a culture of collaboration, accountability, and continuous improvement 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years management consulting experience. 
• 7+ years of experience in a strategic or commercial role within the enterprise software industry. 
• Proven track record of supporting senior executives in a fast-paced, dynamic environment. 
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights. 
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. 
• Exceptional project management skills with a focus on delivering results. 
• Ability to work independently and as part of a team, managing multiple priorities simultaneously. 
• Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs. 
• Experience of crafting and designing presentations for executives. 
• Ability to manage through ambiguity. 
• Must be a self-starter with an innate ability to think outside of the box. 

JV20

For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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