Principal Architect, Agentforce Field Service - Unified Scheduling and Optimization
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Job Category
Software EngineeringJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
- Designing Agentic solutions for hybrid Scheduling and Operations Optimization to support autonomous and complex scenarios involving humans, digital agents, and physical robots.
- Acting as a trusted advisor to executive stakeholders to align business goals with technical execution, while mentoring technical talent and driving enterprise standards and innovation across our multi-cloud landscape.
Primary Responsibilities:
- Establish the long-term technology strategy and architecture for Field Service, specifically focusing on Scheduling and Optimization for complex enterprise environments as well as cohesive end to end experiences for Dispatchers, Supervisors and technicians.
- Ensure tight alignment between business priorities (e.g., reduced roll times, higher first-time fix rates) and platform investments, driving digital transformation outcomes that leverage humans, digital agents, and physical robots.
- Champion emerging capabilities—specifically AI, Data Cloud, and Agentforce—to guide organizations through modernization and the adoption of autonomous field operations.
- Lead architecture design covering data models, security, and scalability for global, multi-region implementations, ensuring high performance for compute-intensive scheduling operations.
- Act as a trusted advisor to CIOs, CTOs, and product leaders, translating complex architectural decisions into clear execution plans for both technical and non-technical stakeholders.
- Drive multi-cloud architectures that leverage Sales, Service, Marketing, Commerce, and Data Cloud to create a unified view of the customer and asset lifecycle.
- Coach and mentor architects, developers, and delivery teams on design excellence, standardizing patterns for hyperscale, multi-substrate architectures and system interoperability.
Minimum Requirements:
- Bachelor's or Master's in Computer Science or Engineering.
- At least fifteen (15) years of experience in platform architecture (SaaS, PaaS), including at least three (3) years of experience applying AI/ML technologies to platform or product architecture.
- Broad knowledge across the Salesforce platform, including multi-cloud capabilities, extensibility options, and ecosystem tools.
- Demonstrated experience and interest in architecting complex and scalable platforms; expert-level knowledge of relevant architecture, design principles, and patterns.
- Demonstrated experience with integration patterns, enterprise data architecture, API management, DevOps/CI-CD, security models, performance tuning, and distributed-system design.
- Demonstrated experience designing and governing integrations with core enterprise platforms (e.g., SAP, Oracle, legacy systems) using MuleSoft, Heroku, and modern API frameworks.
- Proven ability designing architectures for global, multi-region, highly regulated organizations.
- Proven ability to analyze complex business challenges and translate them into technical blueprints and execution plans that deliver measurable value.
Preferred Requirements:
- Specialization in verticals such as Financial Services, Healthcare/Life Sciences, Manufacturing, or Public Sector.
- Advanced experience in domains like Service, ITAM, Marketing, Integration Cloud, AI & Data, or Industry specific solutions.
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Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $257,500 - $451,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $310,200 - $496,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
Average salary estimate
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