Lead Technical Writer, Platform Content Experience

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Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Platform Content Experience (CX) team is responsible for the innovative content that makes it easier for customers to build and manage Salesforce experiences. We create Help topics, developer guides, release notes, videos, Trailhead modules, and more. We’re seeking a Lead Technical Writer to create content for Salesforce’s AppExchange, the leading enterprise cloud marketplace with more than 9,000 pre-built and customizable apps to extend Salesforce.

You're an excellent match if you're an experienced technical writer who is passionate about customer success and using cutting-edge technology to achieve business goals. You’ll work on new and existing content in a fast-paced environment and collaborate with a team of other writers in an Agile work environment. 

Responsibilities:

• Work with your team and stakeholders to determine direction and priorities for your content area and make smart tradeoffs when those priorities evolve.

• Champion a user-centric approach to content development, ensuring your content is intuitive, findable, and meets the needs of your varied audiences.

• Create a variety of content types aligned with CX guidelines, as required for customer success.

• Track and report on work to provide visibility and alignment across the team and to stakeholders.

• Monitor content performance to identify opportunities for content and process improvement.

Required Skills/Experience:

• 5+ years of experience creating software documentation

• Demonstrated English writing skills for a technical audience, with writing samples

• Great people and communication skills and a strong team player

• Focus on quality and details, with the ability to learn new technologies quickly

• Comfort with working on multiple projects at once

• Experience with source control software such as GitHub and markup languages such as Markdown

• Experience with generative AI and LLM-based solutions and authoring environments such as Visual Studio Code or Oxygen

• Bachelor’s degree or equivalent experience in a STEM field, English, Journalism, or similar

Desired Skills/Experience:

• Experience with app marketplaces

• Experience writing for an independent software vendor (ISV) audience

• Experience with collaboration tools such as Slack

• Familiarity with Salesforce products, ecosystem, and infrastructure

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.

For California-based roles, the base salary hiring range for this position is $169,699 to $233,200.