Director/Senior Director, Research & Insights

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Job Category

User Experience

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a highly autonomous, strategically adept, and impact-driven Director/Senior Director of Research & Insights to provide leadership for the Marketing Cloud Research & Insights team. In this pivotal leadership role, you will be instrumental in goal setting the research strategy and vision specifically for Marketing Cloud, the #1 agentic marketing platform.

This role will have to work cross-functionally across highly technical teams, helping to drive action from insights. They will also need to be comfortable managing collaborative efforts across multiple product teams, and serve as a consultative partner in ad-hoc initiatives. Familiarity with leading a distributed team, enterprise marketing and the market for them, along with advanced competency with mixed methods, will be a value-add.

Sound like you? Then you're someone we want to work with. Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.

In this role you will:

• Strategic Research Vision & Agenda Leadership: Define, lead, and resource the research vision and agenda for the Marketing Cloud portfolio. This will involve close partnership with the General Manager (GM) and cross-functional leadership (Product, User Experience, Engineering, Product Marketing) to deliver insights supporting the cloud's biggest priorities.

• Proactive Product Strategy Advocacy: Proactively partnered with senior management across cross-functional teams, including Product, Design, Engineering, Product Marketing, and Customer Success, to identify and advocate for product strategy rooted in data and customer insights.

• High-Performance Research Team Leadership: Led a high-performance, high-productivity research team with direct reports based across the US, including active involvement in hiring and onboarding new team members as needed.

• Actionable Insights & Measurable Impact: Inspire and coach the team to deliver actionable and timely insights with measurable impact, informing cloud and product strategy as well as tactical decision-making.

• Researcher Development & Project Execution: Develop and advise researchers to excel on fast-paced projects, requiring meticulous attention to detail and efficient execution within constrained timelines.

You already bring:

• Deep expertise and passion for the research craft, specifically its application and deployment within a product-centric development lifecycle.

•  Proven ability to translate complex research findings into actionable product insights and drive data-informed decision-making.

• Demonstrated capability in leading, aligning, and empowering geographically distributed researchers. Experience implementing processes for remote collaboration, fostering a high-performance environment across time zones and locations.

• Proficient in navigating complex organizational structures, influencing cross-functional stakeholders, and driving research initiatives from conception to delivery in a fast-paced environment. 

Experience and skills required:

• 12+ years of experience leading research strategy in user experience, product design or technology contexts.

• Experience working in cross-functional teams (e.g. customer success, solution architects, design, product management, engineering, marketing)

• Excellent project management, executive communication skills, storytelling, and technical understanding of products. 

• Proficiency in a range of generative and evaluative research techniques, and an understanding of how to apply them to complex questions in a technology context.

• Strong leadership capabilities and interpersonal skills, with experience growing, developing, and retaining top research and insights talent.

• Proven track record influencing product direction and strategy with actionable insights in a technical product environment.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $211,500 to $351,800.

For California-based roles, the base salary hiring range for this position is $230,800 to $384,100.