Clinical Data Operations Manager - AI (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We’re shaping the future of mental health care with AI-enabled experiences that enhance, not replace, the human connection at the core of therapy. Our north star is clinically-grounded and responsible AI designed to bring greater transparency, personalization, and continuous support across the therapy journey. Our work transforms therapy into an experience that’s more connected and accessible. As we expand our portfolio of AI experiences, we’re scaling our team to drive innovation and set a new standard for mental health care.

We’re hiring our first Clinical Data Operations Manager, a trailblazing role at the intersection of healthcare and AI. This is your chance to build, scale, and shape a data annotation program from the ground up, laying the foundation for how we deliver care for years to come.

Clinical data annotation is the fuel that powers our AI models, and in this role, you’ll design the systems, teams, and processes that make it possible. You’ll work with and lead both internal and external partners to create scalable, high-quality annotation pipelines that directly impact how thousands of patients experience care.

This is an opportunity to define a new function and ensure every piece of data serves the purpose of delivering more human centered care for our patients.

Required Qualifications

• 3+ years of related professional experience, leading data annotation or labeling operations in a fast-paced environment.

• Evidence of having built top-tier data annotation processes from scratch in a scaling environment, with experience delivering high-quality data that integrates into engineering, data science, and product teams

• 2+ years of experience hiring, leading, and managing internal or external data annotation teams

• Experience defining data annotation processes, including standard operating procedures (SOPs), audit mechanisms, and workflows that enable distributed teams to work at scale

• Proven success in building and launching data annotation processes from scratch. Knowledge of quality scoring frameworks, inter-rater reliability, and QA loop design

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Psychology training (e.g., Masters or PhD training) demonstrating a sophisticated understanding of psychological concepts

• Familiarity with clinical data, especially EHR and text-based datasets. Multi-modal (e.g., audio, video, or images) experience a plus.

• Familiarity with machine learning workflows, including how annotated data is used in model training.

• Experience managing highly skilled clinical or PhD-level annotators

• Proficiency with common analytics tools and the ability to self-serve analytics needs (e.g., Hex and SQL)

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.