Software Engineer, Full Stack (React/Node)

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

Reputation is seeking a Full Stack Software Engineer to help push our enterprise AI-powered customer insights SaaS application forward. This position will work on a wide variety of projects relating to the AI-powered suite of products offered to our clients.

We are looking for engineers who can leverage AI to build feature-correct, performant software that adheres to our Product team’s success metrics. The Reputation Engineering team is small, flat, and close knit. We want to hear from you if you are ready to build your technical skill set in a fast-paced, CI/CD environment.

Responsibilities:

• Collaborate across roles with curiosity and respect, knowing our impact is greater when we build as one.

• Take ownership of our code and the end-to-end success of what we deliver.

• Lean into complexity with creativity and determination. We focus on solutions, not roadblocks, and bring a mindset of action and progress.

• Hold yourself and our teammates accountable to timelines and shared expectations.

• Continuously strive to learn, improve, and support each other.

• Assume positive intent, communicate openly, and create space where everyone feels heard. Trust is our foundation for working fast, safely, and honestly.

• Communicate with compassion and candor, and listen with an open mind.

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

• Leverage appropriate AI tools as a core software development resource daily.

• Work in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolution

• Capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner.

• Work on several Reputation products to extend functionality while aiming to  maintain zero customer-reported bugs.

• Be a mentor for colleagues and help promote knowledge-sharing

• Additional duties as assigned

Qualifications:

• 2-5 years of experience in designing & implementing highly interactive UI for high-volume robust web applications

• Solid programming skills in JavaScript and experience with JavaScript libraries such as React and Node.js.

• The ability to actively participate in system design conversations for production applications at scale.

• Functional knowledge and experience working with relational databases, including development, troubleshooting, and performance optimization

• Observability experience or willingness to learn

• Experience working in a Cloud environment

• User-Centric: You have a strong sense of empathy for the end-user and are driven to improve their experience by collaborating with cross-departmental stakeholders

• Technical Skills: Comfortable with data-intensive applications and distributed systems

Nice to Have

• RabbitMQ

• Redis

• Elasticsearch

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO for salary paid employees 

• Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1

• 10 paid company holidays

• 4 company paid , “Recharge Days,” which are wellness days off for the entire company

• Health, dental and vision insurance

• 401k

• Paid Parental Leave for all eligible employees as of day 1 of employment  

• Employer paid short and long term disability and life insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of unique perks and apps:

  • PerkSpot - Employee Discount Program

  • Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options

  • Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support

  • Omada - Virtual prevention and physical therapy program

  • Ladder -Life insurance to supplement outside of employer offering

  • SoFi - Financial wellbeing platform and 1:1 advice

  • Fetch - Pet insurance discount program 

  • Spring Health for Guardian - Virtual mental health support 

  • XP Health for Guardian (virtual eye-wear platform)

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.