Bilingual Healthcare Virtual Assistant (English/Spanish)
We are seeking a detail-oriented and compassionate Healthcare Virtual Assistant fluent in both Spanish and English, with hands-on experience using eClinicalWorks (ECW). This role supports a fast-paced U.S.-based medical practice, ensuring smooth patient communication, accurate documentation, and efficient administrative workflows.
Key Responsibilities:
- Schedule and manage patient appointments via eClinicalWorks
- Handle inbound/outbound calls and messages in both Spanish and English
- Maintain and update patient records with precision and confidentiality
- Assist with medical billing, insurance verification, and prior authorizations
- Process referrals and coordinate follow-ups
- Provide empathetic support to patients and relay information to providers
- Utilize Google Workspace and VOIP tools for documentation and communication
Qualifications:
- Proven experience with eClinicalWorks or similar EMR systems
- Fluent in Spanish and English (spoken and written)
- Prior experience in a U.S. healthcare setting preferred
- HIPAA-compliant and trained in patient privacy protocols
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
Average salary estimate
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