IT Support Specialist

As an IT Support Specialist, you'll be the go-to resource for our team’s technology needs. You’ll help keep our people productive and secure by managing devices, troubleshooting issues, and supporting the systems that keep our hybrid workforce connected. This role is hands-on, customer-facing, and central to ensuring our technology just works.

You’ll partner closely with employees across every department, ensuring they have the tools and support they need to do their best work. From configuring new laptops to maintaining our AV systems, you’ll be the first line of defense when technology gets in the way, and the reason it runs smoothly when it doesn’t. If you’re proactive, resourceful, and love solving problems for people, this role will put you right at the heart of our team’s success. This is an in-office position (Mon - Fri) in our NoMad office.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

• Provide responsive technical support to both remote and onsite team members
• Configure, deploy, and maintain end-user devices across macOS, Windows, and Linux
• Manage inventory and ensure devices remain compliant with security standards
• Monitor device health with MDM tools, addressing issues proactively
• Perform routine audits to maintain system reliability and compliance
• Support, install, and troubleshoot AV and conferencing systems (Zoom Rooms, Logitech, etc.)

• 1+ years of IT support and troubleshooting experience, or equivalent certifications
• Previous customer service experience
• Proficiency with core IT and productivity tools (Google Workspace, Zoom, Slack, Atlassian, 1Password, MS365)
• Hands-on experience with macOS, Windows, and Linux operating systems
• Familiarity with device management and imaging solutions (e.g., Jamf, MDM tools)
• Working knowledge of networking and AV hardware (e.g., Ubiquiti Unifi, Zoom Rooms)
• This is an in-office position (Mon - Fri) in our NoMad office

• Experience scripting in Bash, Python, or PowerShell
• Experience shipping and supporting devices for remote employees
• Familiarity with Jira Kanban workflows for ticket management
• Experience with Jamf Pro device management

• For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship, and are within the New York City metro area
• Our expectation for this role is to be in the office Mon-Fri
• We will provide relocation assistance to anyone who does not already reside in the NYC metro area

• Eligible for equity
• 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
• 18 PTO days/yr + 1 week holiday break
• Annual $750 learning & development stipend
• Company-sponsored team retreat + social events

Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

All candidates must successfully complete a background check as part of the hiring process.