Technical Writer 3

Job Summary

The Red Hat Customer Content Services (CCS) team is looking for a Principal Technical Writer to join our expanding organization. In this role, you will promote customer loyalty and success by leading content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Principal Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies. 

At Red Hat, our commitment to open source innovation extends beyond our products - it’s embedded in how we work and grow. Red Hatters embrace change – especially in our fast-moving technological landscape – and have a strong growth mindset. That's why we encourage our teams to proactively, thoughtfully, and ethically use AI to simplify their workflows, cut complexity, and boost efficiency. This empowers our associates to focus on higher-impact work, creating smart, more innovative solutions that solve our customers' most pressing challenges.

What you will do

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to lead the creation and maintenance of high-quality documentation for upcoming releases of Red Hat’s offerings

• Effectively manage and deliver customer-focused documentation aligned to business priorities

• Mentor and provide feedback to other technical writers to improve the quality and consistency of our content

• Proactively work with quality engineering (QE) and development to improve the accuracy of your documentation

• Lead engagement and collaboration with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Influence and contribute to the achievement of customer, operational, or program objectives

• Gain expertise in the use of our internal documentation toolchain, including the publishing platform and issue tracking tools

• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy to propose new techniques and methods based on business context

• Share findings of independent research and understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)

• Coordinate engagement with upstream communities to influence and lead upstream documentation and process improvements

• Demonstrate proficiency in utilizing LLMs (e.g., Google Gemini), as relevant, for tasks such as brainstorming solutions, deep research, summarizing technical documentation, drafting communications, summarizing complex technical information, and enhancing problem-solving efficiency across the development lifecycle.

What you will bring

• Extensive experience with the software development lifecycle, including the customer lifecycle, and with different content development and publishing methodologies, tools, and defect-tracking systems

• Experience with structured, topic-based authoring and information architecture; experience with DITA is a big plus

• Demonstrated leadership and collaboration in a global team environment, proactive engagement of subject-matter experts, and follow through on project commitments

• Experience with version-control systems and Git

• Demonstrated experience with Agile and rapid iteration releases

• Experience leading cooperative efforts among teams and diverse sets of stakeholders to solve complex problems

• Ability to inspire others irrespective of their job title

• Demonstrated leadership in technical content delivery and proven ability to lead through a rapidly changing environment

• Demonstrated success adapting to change in a dynamic environment and taking accountability for project prioritization, execution, and completion

• Extensive understanding of AI, ML, and MLOps concepts and technologies

• Experience working with upstream open source communities

• Demonstrated success working with developer tools and documenting developer infrastructures

#LI-JC2

#AI-Hiring

The salary range for this position is $104,080.00 - $166,320.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.