Content Designer

Blue Tiger is looking for a full-time Content Designer to join our talented team of technologists.

Mission Impact

You will work as part of a team supporting an important healthcare mission with the Centers for Medicare & Medicaid Services. The product you will support helps serve the nation’s most economically disadvantaged populations, including many with complex and costly needs for health care.

About Blue Tiger

Blue Tiger partners with the government to improve services and deliver great software. We apply human-centered design in fast-paced, technical, and complex environments. We bring industry-leading design and software practices to mission-critical projects. You’ll be a key part of our small, but rapidly growing team of civic technologists excited about making an impact on how government serves the public through technology.

• Create user guides, manuals, system documentation, and help content for internal or customer-facing applications
• Conduct hands-on testing of applications to ensure documentation accuracy and the ability to support quality assurance activities as needed
• Build product documentation from the ground up, writing and maintaining technical documentation for how applications function and how reports are generated and interpreted
• Collaborate with product managers, designers, and developers to understand application workflows and system architecture
• Test applications independently to validate functionality, workflows, and outputs before documenting
• Identify and document gaps in current documentation; proactively improve or create new materials
• Develop and maintain version-controlled documentation repositories
• Create visual aids such as process diagrams, screenshots, and annotated visuals to support clarity
• Establish and meet clear deliverables and timelines for documentation projects
• Serve as a QA backup by performing basic functional testing, regression testing, and verifying bug fixes
• Log and track bugs or usability issues encountered during testing with the Product Managers on staff
• Help ensure that documentation aligns with compliance, accessibility, and internal standards

What we’re looking for

• At least three years of experience working as a content designer using plain language a complex technical environments, able to create clear, concise, and comprehensive documentation for internal applications
• Understanding of web and mobile user interface design best practices
• Relentlessly curious mindset, never satisfied with easy answers
• Someone who is highly resourceful, reliable, and detail-oriented 
• Ability to think strategically around trade-offs and short-term vs. long-term benefits
• Ability to build and form strong relationships with the internal team and external partners
• An adaptive, empathetic, collaborative, and positive mindset
• Someone who is highly organized and detail-oriented
• Ability to quickly pick up new knowledge and absorb ecosystem dynamics and complexities
• Make complex content approachable through plain language and excellent information architectures
• Demonstrated track record of execution and entrepreneurial thinking
• Proven record of balancing concurrent tasks, meeting deadlines, and delivering quality results
• Must be able to obtain Public Trust clearance

We encourage all interested candidates to apply. If you have different or relevant experience beyond what is detailed here, we’d be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you!

The annual salary for this position is: $85,000 - $100,000 / year

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

All work must be done within the United States.