Billing Lead - Remote

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $22 to $24 USD per hour

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Billing Lead will oversee the billing operations for our organization's customer support department. The Billing Lead will be responsible for ensuring accurate and timely billing processes, managing customer accounts, and resolving billing inquiries and issues. They will work closely with cross-functional teams to ensure that billing procedures are aligned with business goals and customer needs.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• Bachelor’s degree (B.A./B.S.) or equivalent education in a related field of study is preferred or required
• High School Diploma or GED or equivalent combination of education and experience is required
• 5+ years of experience in billing and customer support, with a focus on billing operations
• Strong understanding of billing procedures and regulations, including SOX and GAAP
• Experience with billing systems and software, such as QuickBooks or Oracle Financials, is preferred but not required
• Strong proficiency with Microsoft Excel, Google Sheets, and CRM/ticketing systems (e.g., Zendesk, Salesforce, Freshdesk) required
• Knowledge of billing workflows, payment processing, and revenue reconciliation required
• Familiarity with data analysis and reporting tools for billing metrics (e.g., DSO, payment accuracy) required

·       The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Skills:

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software

Essential Duties and Responsibilities:

Billing Operations Oversight

• Supervise daily billing workflows, ensuring invoices, credits, and adjustments are processed accurately and on time
• Review and validate customer accounts for accuracy, including subscription renewals, discounts, and payment terms
• Ensure compliance with company billing policies and financial controls

Team Leadership

• Train, coach, and mentor support agents on billing procedures, tools, and best practices
• Distribute workload and ensure proper coverage for billing support operations
• Conduct quality reviews on billing tickets and provide performance feedback

Customer Support Collaboration

• Act as the primary escalation point for complex or sensitive billing inquiries from customers
• Partner with customer support agents to resolve billing-related tickets promptly and accurately
• Maintain a high level of customer satisfaction by providing clear, empathetic communication around billing issues

Cross-Functional Coordination

• Collaborate with Finance, Accounting, and Sales teams to reconcile accounts and prevent discrepancies
• Communicate with Product or Engineering teams about system or data issues affecting billing accuracy
• Support audits or financial reporting by providing documentation or transaction data

Process Improvement & Reporting

• Identify recurring billing or payment issues and recommend process improvements
• Develop and maintain SOPs (Standard Operating Procedures) for billing-related tasks
• Track and report on billing metrics (e.g., dispute rates, invoice accuracy, collection timelines)
• Help implement automation or system enhancements to streamline billing workflows

Compliance & Data Integrity

• Ensure all billing transactions follow legal, financial, and data privacy requirements
• Safeguard sensitive customer financial information
• Keep billing records organized and audit-ready

Additional duties as required.

Why Join Our Team:

• Join a tight-knit crew—no faceless corporation vibes here
• Growth potential: promotions and new challenges are part of our DNA
• Competitive base salary
• Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
• Free fiber internet service for all employees living in our service area
• A culture built on integrity, mutual respect, and a shared purpose

Call to Action:

Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.