Continuous Improvement Operations Manager
QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
Reporting to the Senior Manager Fulfillment Center Operations, we are looking for an Operations Manager, leading process change projects within the fulfillment center. You will manage project intake process for fulfillment center improvement, consistent with network Change Management process. You will also support operations with creative solutions and help remove barriers to projects, and escalate roadblocks. You will be hands-on in a startup operation and will build relationships with hourly associates, managers, carrier partners, vendors, other FC teams and different departments in the company. You will work on site in the Florence Fulfillment Center.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
- Build the initial teams, establishing procedures, metrics and processes
- Lead a Continuous Improvement team, focusing on 5s.
- Continue to build the 5S and lean program and culture in the FC.
- Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness.
- Flex into operations management leading any FC departments to support gaps or business need.
What You Bring
- B.S. or B.A. degree or equivalent additional experience
- 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
- Experience managing 50+ employees.
- At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
- Experience building or improving inventory management, order management, and warehouse management processes.
- Experience using Kaizens, process improvement
- Experience using 5S principles in a distribution environment.
#LI-KW1, #LI-Onsite, #Onsite
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
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