Systems Administrator - job 1 of 2
- Administrator experience with SharePoint Online and/or On-Premises administration, including site management, permissions, and content management.
- Administrator experience in supporting Power Platform applications, including Power Apps, Power Automate, and Power BI.
- Experience with Microsoft products, including Office 365, OneDrive, and Teams, in an extensive environment.
- Must have knowledge to troubleshoot and resolve system, application, and integration issues for Power Platform and SharePoint.
- Knowledge of IT service management platforms (e.g., ServiceNow) for ticket management and incident resolution.
- Knowledge of IIS Administration a plus.
- Manage, maintain, and troubleshoot the Power Platform applications and the SharePoint on-premises and online server environments to ensure security, availability, and performance.
- Establish new Power Platform and SharePoint system specifications by consulting with users and analyzing workflow, access, information, and security requirements.
- Upgrade SharePoint systems by conferring with vendors; developing, testing, evaluating, and installing enhancements.
- Provide user support and resolve incidents related to Power Platform and SharePoint functionality, permissions, and access control.
- Assist Power Platform users with simple applications, automated workflows, and dashboards.
- Perform regular site audits, monitor usage, and ensure optimal performance for SharePoint.
- Generate reports on usage, issues, and ticket resolutions for Power Platform and SharePoint.
- Collaborate with end-users to understand requirements and recommend appropriate Power Platform and SharePoint solutions and enhancements to improve functionality, efficiency, and user experience.
- Maintain documentation for Power Platform and SharePoint solutions, including design documents, best practices, user guides, and troubleshooting guides.
- Conduct Power Platform and SharePoint training sessions and create knowledge base articles for common user issues.
- Work closely with other business offices to ensure seamless integration with other enterprise systems.
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