Fast Facts

Join PowerSchool as a Senior Education Impact Analyst, where you'll enhance customer engagement and satisfaction in K-12 education by leading interactions and ensuring successful adoption of our products.

Responsibilities: You will lead customer engagements, improve customer satisfaction through proactive outreach, conduct solution impact calls, and review user adoption metrics.

Skills: Required skills include extensive knowledge of PowerSchool solutions, proficiency in Microsoft Office and Salesforce, and strong communication and organizational skills.

Qualifications: Preferred qualifications include a Master’s Degree, 7 years of relevant experience, strong training skills, and the ability to manage multiple projects.

Location: The job is located in the United States, specifically.

Compensation: $77300 - $99400 / Annually

Overview

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Customer Experience (CX) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction, retention, and innovation to ensure a more personalized approach to our users' needs.

Responsibilities

A&I/CI Education Impact Consultant: Responsible for leading customer engagements, maintaining documentation, and improving customer satisfaction. The EIC is accountable for building/maintaining customer relationships and driving towards successful adoption and retention.  

Your day-to-day job will consist of:

Monthly Outreach Customers above 175k:

• This could mean joining CSM or Account Manager calls.
• The focus is on determining sentiment and ensuring proactive engagement.

Solution Impact Calls:

Quarterly – Customers above 100k

Semi-annual – Customer below 100k to threshold *BoB only

• Schedule and conduct a structured meeting to review customer goals, progress, and any challenges.
• This focus is on adoption and retention.
• Provide updates on new features, enhancements, and relevant product roadmaps.
• Exception: If customer is actively engaged with Product Line Sponsor, CSM and EIC can trust but verify the information, this can be documented in the timeline for the district and replace the quarterly touchbase.

Monthly User Audits:

• Review user adoption and engagement metrics.

Review of Support Cases and At-Risk Accounts:

• Analyze all active and recently closed support cases to ensure resolution satisfaction.
• Identify at-risk users or accounts and create actionable plans to address them.
• Flag accounts with repeated or unresolved issues for priority follow-up.

One-to-Many Engagements:

• Personally invite customers to webinars, workshops, or group training sessions tailored to Analytics and Insights and Connected Intelligence use cases.

Executive Sponsor Business Review:

• Education Impact Consultant should coordinate semi-annual Executive Sponsor Business Reviews.
• This can be combined with CSM EBR by ensuring appropriate stakeholders are included.

Qualifications

Minimum Qualifications

• Bachelor's Degree. Master's Degree preferred 
• Minimum 7 years’ experience including school system experience in the areas of administration, student assessment, information technology, and finance or business operations 
• Extensive knowledge of PowerSchool Solutions and how used in K-12 Education. 
• Proficient in Microsoft Office and Salesforce/FinancialForce. 
• Understanding of management related tasks in Salesforce/FinancialForce and business impact of decisions 
• Knowledge of various web meeting/conferencing software tools 
• High-level performance with attention to detail, time management, and organizational skills. 
• Ability to learn quickly, understand and explain educational and technical information. 

Preferred Qualifications

• Strong training skills, including exceptional communication and presentation ability. 
• Work well independently and in a team environment across multiple locations. 
• Work autonomously and manage multiple tasks simultaneously. 
• Deliver outstanding customer experiences and adapt/respond to different types of clients with ease. 
• Excellent interpersonal and communication skills; highly motivated and flexible. 
• Ability to travel for client and staff training events on average 30% of the time. 
• Ability to develop creative solutions for client needs and company goals. 
• Ability to successfully handle multiple projects and tasks simultaneously, operating in a demanding work environment. 
• Create and deliver outstanding customer experiences and adapt/respond to different types of clients with ease

Compensation & Benefits

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program, including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $77,300 - $99,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].