The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Reporting to the SVP, Chief Enterprise Risk Officer in the Second Line of Defense, the Senior Director of Fraud Risk Oversight is responsible for building a complete end to end fraud risk oversight and governance model including the responsibility to create, implement, and maintain an Enterprise Fraud Risk Policy, perform oversight routines and influence on strategy for a robust and sustainable fraud program across all products, channels, and services. This individual provides expert guidance and collaborates closely with first line of defense risk management, compliance, legal, internal audit, cybersecurity, and business unit leadership to safeguard the organization from internal and external fraud risk and drive adoption and adherence to company policies, regulatory requirements, and industry best practices.

Job Description:

Key Responsibilities:

• Oversee implementation of fraud strategies and initiatives

• Ensure fraud losses are operating within the defined risk appetite parameters and track fraud losses versus plan

• Provide subject matter expert support to the development, approval, and implementation of the Fraud Risk Policy.

• Provide counsel on fraud cases and fraud management related policies, ensuring an independent review of policy compliance.

• Conduct and participate in various end to end fraud risk management reviews across business units.

• Consistently evaluate and review system and manual processes of authorization and fraud control modules.

• Guide and assist in the implementation of sound and effective fraud control processes and monitoring across all portfolios and business units

• Collaborate with risk analytics team to develop, implement, and analyze metrics and reporting to effectively monitor and communicate the company’s fraud risk posture to senior management.

• Work with the extended Financial Crimes team in collating and analyzing fraud trends and syndicated criminal activities

• Prepare and provide regular updates to Parent and international Boards, authorized committees and working groups as appropriate.

• Champion fraud awareness, best practice, and provide expert guidance

• Assist in the development of fraud risk management training module

• Manage and coach a team of fraud risk management professionals.

Qualifications:

To qualify, candidates must have:

• Bachelor’s degree in business administration, statistics, economics / econometrics, engineering or any other computationally extensive discipline. Graduate or other advanced degree preferred.

• 12+ of fraud risk management experience in the Consumer, Commercial, or Payments sectors, including at least 5 years of experience in a leadership role.

• Extensive experience in consumer banking products, including credit/debit cards, retail banking, and merchant acquiring.

• Deep understanding of risk management, regulatory compliance, credit cycle management, global fraud practices, and industry trends

• Ability to communicate complex analytical ideas effectively and persuasively to stakeholders at all levels, including senior management.

• Strong communication and interpersonal skills, with the ability to influence and build effective relationships with internal and external stakeholders.

• Demonstrated leadership and management capabilities, including experience leading cross-functional and virtual teams, developing and coaching a team of fraud risk management professionals.

• Excellent analytical and problem-solving skills with the ability to work effectively in a fast-paced, dynamic environment, and simultaneously manage multiple priorities and projects concurrently.

Subsidiary:

PayPal

Travel Percent:

15

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $188,000 to $323,950

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.