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Director, Head of AI Services

Pathward is a financial empowerment company focused on increasing financial inclusion by delivering secure, responsible financial products. The Head of AI Services will lead strategy, research, development, and deployment of AI solutions to drive business outcomes, improve efficiencies, and enable ethical, scalable machine learning capabilities across the organization.

Skills

  • Proven experience designing, training, validating, and deploying ML models in production.
  • Strong software engineering and data engineering skills to build production pipelines and APIs.
  • Experience with MLOps, model monitoring, and CI/CD for ML.
  • Deep understanding of ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming in Python.
  • Familiarity with cloud platforms and services for ML (AWS/Azure/GCP).
  • Ability to communicate complex AI concepts to non-technical stakeholders and lead cross-functional initiatives.
  • Knowledge of ethical AI, bias mitigation, and regulatory considerations in financial services.

Responsibilities

  • Define and execute the enterprise AI strategy and roadmap aligned with business objectives.
  • Research, design, build, and optimize machine learning and AI models to solve business problems.
  • Identify opportunities for AI across teams and recommend solutions that improve accuracy, efficiency, and outcomes.
  • Prepare and preprocess data, perform feature engineering, and establish data pipelines for continuous model improvement.
  • Train, validate, and monitor models using appropriate algorithms, metrics, and bias mitigation practices.
  • Integrate AI models into production via APIs, microservices, and scalable deployment patterns.
  • Maintain and tune deployed models, monitor performance, and implement iterative improvements.
  • Collaborate with data scientists, engineers, product, and business stakeholders to translate needs into technical solutions.
  • Drive governance, ethical AI practices, and compliance for models and data usage.
  • Manage and mentor AI teams and oversee multiple AI projects and vendors as needed.

Education

  • Bachelor’s degree or equivalent education and work experience required.
  • Advanced degree (MS/PhD) preferred but not required.

Benefits

  • Comprehensive health insurance
  • 401(k) retirement benefits
  • Life and disability insurance
  • Paid time off and paid holidays
  • Annual performance-based incentive opportunity
  • Flexible / remote work options
  • Employee development and training opportunities
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$166500 / YEARLY (est.)
min
max
$125000K
$208000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Pathward (previously known as MetaBank) is a United States bank with retail branches in Iowa and South Dakota. It offers traditional banking services designed to serve the needs of individual, agricultural, and business depositors and borrowers. P...

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$125,000/yr - $208,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 8, 2026
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