Expert Services Engineer (AMER)

About XBOW

At XBOW, we’re redefining the future of cybersecurity by building the world's first autonomous pentester, powered by AI. Today, the gold standard for securing software systems is human pentesters, but with the rise of artificial intelligence, we’re stepping up to scale offensive security to meet the ever-growing demand.

AI is transforming the landscape of both cybersecurity and cyberattacks. While millions of people without security expertise are creating software, bad actors are using AI to launch more effective attacks. XBOW fights back with AI-driven superpowers, enabling security teams to stay one step ahead.

Backed by Sequoia Capital and Altimeter, and a team that includes the creators of GitHub Copilot and GitHub Advanced Security, XBOW is not just keeping up with the times—we’re shaping the future of cybersecurity. Our mission is simple: to defeat the bad actors before they strike, using AI to revolutionize how we approach offensive security.

We’re building something that must be built, and we’re the team to do it. Join us in shaping the next frontier of autonomous security.

What You'll Do

• Act as customers technical PoC post-sales

• Work on integrating the XBOW product with customer environments

• Lead self-hosted product deployments, support and upgrades

• Support feature prototyping

• Provide Tier 2 support for customer technical issues

• Be open to supporting pre-sales support roles when required

• Provide feedback to product teams on what you are seeing in the Field

• Help explain the technical and business value of the product to users and stakeholders

• Support hand-off between pre and post sales teams

• Run Expert Services engagements

Your Role

We’re looking for an experienced hands-on Expert Services Engineer to support the Customer Success team with XBOWs customers. You’ll support complex demos during the sales cycle, work with the customer to integrate and deploy the product in their environment, prototype features based upon customer needs, and provide Tier 2 technical support.

This is a deeply technical role within a customer facing environment. You’ll work across multiple customers supporting the sales team, and act as a conduit to share information back with the Product Engineering team to help mature the platform.

Who You Are (Required Qualifications):

• Experience as a Expert Services/Field Engineer in the security space, preferably with a SaaS product

• Understanding of SAST, SCA, CWP and DAST products in the market

• Hands on experience building cloud infrastructure, deploying products in cloud environments and integrating with VPN and SSO technologies

• 10+ years Security Engineering/DevSecOps/Infrastructure Engineering or adjacent experience

• Strong command of security concepts such as the OWASP Top 10

• Understanding of security frameworks and compliance, such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA

• Can support CSM teams by resolving customers technical issues, and providing Tier 2 support

• Comfortable prototyping features for customers

• Experience working with Cloud vendors such as AWS, Azure, GCP and OCI

• Capable of explaining complex security concepts clearly to mixed audiences

• Used to tailoring messaging to CISOs, security engineers and executives

• Experience working with Product Engineering teams to communicate customer learnings

• Basic understanding of customer post-sales buying drivers and objections

• Comfortable learning new languages such as Go and TypeScript.

Bonus if you have (Preferred Qualifications):

• Pre-sales Solution Architecting/Solution Design

• Security/DevSecOps consulting experience in a Professional Services setting

• Completed AWS/Azure certifications and supported competency and audit efforts

• Actively involved in the security community, including speaking at conferences, running workshops and/or contributing to Open Source

• Previously filled a role as a security buyer, such as a CISO

• Had experience in software engineering roles

• Involved in complex platform build outs using technologies such as Terraform and Kubernetes

What We Offer:

• Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story.

• Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale.

• Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide.

What Else You Should Know

• Location: USA

• Contract: Full-time

• Hiring Process:

  • Introduction with TA screen

  • Head of Field Engineering

  • Technical Interview

  • CRO

  • Final Interview

At XBOW, we leverage AI every day, it's embedded in our product and our sales approach. But for this role, we’re seeking someone who brings genuine curiosity, empathy, and persistence. If that's you, we'd love to connect.