Property and Casualty Insurance Consumer Advocate (Program Analyst 2)

Initial Posting Date:

01/05/2026

Application Deadline:

01/20/2026

Agency:

Department of Consumer & Business Services

Salary Range:

$5,325 - $8,148

Position Type:

Employee

Position Title:

Property and Casualty Insurance Consumer Advocate (Program Analyst 2)

Job Description:

*Note: this position will receive a Cost of Living Adjustment (COLA) increase of 2.5% which is not reflected in the salary listed in this posting. The effective date of the increase is February 1, 2026 and will be paid in the March 1, 2026 paycheck.

Our mission...

To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.

This position is with the Division of Financial Regulation (DFR). DFR’s mission supports that of the department by protecting Oregonians’ access to fair products and services through education, regulation, and consumer assistance. The division is responsible for ensuring the safety and soundness of financial institutions, the availability and affordability of financial products, and the fair treatment of consumers. Functions include licensing, regulating, and monitoring the conduct of banks, credit unions, financial services providers, health care service contractors, insurance companies, and licensed or registered agents of such entities.

This position is represented by the Service Employees International Union (SEIU).

What’s in it for you:

• Rewarding work in a productive and creative environment

• Colleagues who are passionate about public service

• Work/life balance, 11 paid holidays a year, and a competitive benefits package

• Advancement and learning opportunities that will help grow your career with the State of Oregon

• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.

Here’s what you will do:

As a Property and Casualty Insurance Consumer Advocate, you will use your knowledge of diverse and multiple lines of insurance (property, casualty-personal and commercial, life, health, title, credit, warranties, and other lines), to analyze and resolve complex issues as they pertain to individual members of the insurance buying public. Duties include:

• Mediating and resolving issues on behalf of the insurance buying public

• Providing information to enable consumers to protect their rights

• Making a determination if there appears to be a violation of the Oregon Insurance Code, federal law, or the applicable contract, and then if needed, submitting a referral to the appropriate team to address

For a complete listing of the duties and responsibilities of this position, please review the position description.

Here’s what you need to qualify:

Minimum qualifications:

• A bachelor's degree in Business or Public Administration, or Behavioral or Social Sciences, AND two years’ experience coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts

OR

• Any combination of experience or education equivalent to five years of coordinating and administering a program that included interpreting and applying insurance laws, rules, and/or policies/contracts

Requested skills:

• Professional work experience in the property and casualty insurance industry

• Ability to work collaboratively with diverse groups to mediate and resolve problems, including effectively handling emotionally charged situations

• Strong communication skills, both written and verbal, to provide education to consumers, the insurance industry, and other state agencies

• Efficient and effective use of time in a fast-paced environment that includes managing files, phone inquiries, and other assigned work while promoting customer service and working relationships

• Preference may be given to applicants who have professional work experience with homeowners insurance or multiple lines of insurance

• Preference may be given to candidates who are able to speak, read, and write Spanish fluently

Application information:

• A resume and cover letter are required for this job posting. Please attach them in the “Resume / Cover Letter” section of the application.

• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, a pay equity analysis will be conducted to determine what pay step the successful candidate will be offered.  The analysis will be based on the relevant experience, education, training, and certifications documented in the application materials.  On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.

• The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.

• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position.

• Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.

• We hire preferred workers!  For more information, please visit our website: Preferred Worker Program.

• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:

Learn more about DCBS

DCBS Career Fairs and Workshops

Understanding the State Application Process

Help and Support webpage

For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.

DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status.  For more information, please visit our diversity, equity and inclusion webpage.