Family Coach (Human Services Case Manager) - job 1 of 3

Initial Posting Date:

09/05/2025

Application Deadline:

09/21/2025

Agency:

Department of Human Services

Salary Range:

$4,409 - $6,420

Position Type:

Employee

Position Title:

Family Coach (Human Services Case Manager)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This is an in-office position, serving the Confederated Tribes of Warm Springs, located in Central Oregon. This is not a remote/hybrid position.

Opportunity awaits! Ready to make a positive impact on the lives of those in need? Join our Family Coach team and help create a culture of support and empowerment for Oregon's families.

Summary of Duties

As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient.

As a Family Coach (Human Services Case Manager), you will:

• Conduct interviews to determine family need.

• Explore alternate resources and link clients to community services.

• Issue appropriate support payments.

• Engage and empower clients in family evaluation of strengths.

• Jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.

• Monitor progress, needs, and make necessary modifications to the case plan.

• Initiate and participate in case staffing, employment readiness, life skills training, and support job search as needed.

An additional role of the Family Coach is to assist with crisis and safety planning for individuals experiencing domestic violence. The Family Coach completes program eligibility and if appropriate, issues grant payments. They may also assist with providing resources and services within the community.

Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP) and the Oregon Eligibility Partnership (OEP). 

Minimum Qualifications

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

• Must have a valid driver's license and an acceptable driving record. 

Essential Attributes

• Experience with managing services for individuals. 

• Experience interpreting and implementing policy and procedures. 

• Experience preparing and maintaining written narrative documentation of actions taken. 

• Experience interviewing to obtain information to evaluate the next steps to take in a process. 

Application instructions & requirements

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee, view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Position is fast paced at times.

• High volume of individual and family contact. 

• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.

• You will have contact with a range of people including some who may be experiencing emotional and financial stress.

• You will work with domestic violence survivors. These situations will be stressful and understanding self-care and available resources to you are important. 

• Employee's work is conducted in offices, participant's homes, and other community sites.

• This is not a remote position.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a Full-time, Permanent position, and is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.

• Email: amy.acree@odhs.oregon.gov

• Feel free to reach out to the Program Manager, Carmen Lilly, with any job specific questions at carmen.lilly@odhs.oregon.gov.