Case Aid (Human Service Assistant 2)

Initial Posting Date:

09/04/2025

Application Deadline:

09/14/2025

Agency:

Department of Human Services

Salary Range:

3553.00-4833.00

Position Type:

Employee

Position Title:

Case Aid (Human Service Assistant 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We’re hiring for two (2) positions located at separate office locations in Medford, Oregon. These offices are approximately 3 miles apart:

• 28 W 6th Street, Suite D

• 2860 State Street

Opportunity awaits!

Make a real difference in your community! Join our team as a Case Aid (Human Service Assistant 2) and help support seniors and people with disabilities in living safe, independent lives. Your compassion and organizational skills can have a lasting impact every day.

Summary of Duties

As a Case Aid, you will:

• Help case managers provide long-term care to seniors and people with disabilities.
• Management of/update case files in Oregon ACCESS.
• Be the main contact for Home Care Workers about vouchers, payments, and general questions.
• Visit clients at home, help them fill out forms, assist with moves, and connect them to local services.
• Manage mail, upload documents, schedule appointments, and handle calendars and office communication.
• Cover front desk duties, issue EBT cards, help with client intake, and support hiring activities.
• Keep case managers updated, document actions in case files, and help with meetings and team tasks.
• Adapt to different work styles and expectations of case managers to support team goals and client needs.
• Assist with fleet management tasks and help track or organize data as needed.  

Minimum Qualifications

One year of experience assisting professionals in one or more of the following specialized social program areas.

• Economically disadvantaged
• Substance use and dependency
• Disability Services
• Child abuse and neglect
• Juvenile delinquency

Any degree in a related mental health or human services program may substitute for six months of the required experience.

Essential Attributes

We are looking for candidates with:

• Experience respecting cultural differences when communicating with customers in person, writing and over the phone.
• Experience processing confidential and sensitive documents.
• Experience working in a high production work environment completing multiple tasks with critical, competing deadlines.
• Experience with data entry and generating reports with a database.

Working Conditions

• Work will take place in offices, participants' homes, and various community sites.
• Occasional travel is required for conducting home visits, completing other case related tasks, and for attending meetings or trainings as needed.
• Rare overnight travel may be required.
• You will work a professional work week of 40 hours per week, with possible fluctuations based on service needs. During training and trial service you will work Monday – Friday from 8 a.m. – 5 p.m. PST.
• There may be rare, optional compensated overtime, including evenings and weekends.
• You may work with individuals experiencing trauma or crisis, some who may have difficulty managing their emotions.
• Quick decision-making may be necessary to ensure the safety of yourself and others.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• A valid driver’s license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number: REQ-186668.

• Recruiter: Amanda Alvarado.
• Email: AMANDA.K.ALVARADO@odhs.oregon.gov
• Phone (call or text): 541-709-8695.