AI Adoption Manager, Gov - Washington, DC

About the Team

The AI Adoption & Deployment team ensures the successful post-sales deployment, AI Adoption and value realization of ChatGPT for customers across industries. This team collaborate closely with Sales, Technical Success, and Product teams to deliver exceptional AI experiences and measurable business results. As an AI Adoption and Deployment Manager focused on our public sector customers, you’ll help government entities transform their operations by adopting solutions that make use of our newest, most exciting models.

About the Role

We are seeking an AI Adoption and Deployment Manager to lead strategic implementations, drive adoption, and maximize the value of ChatGPT Enterprise for our public sector customers. You will be responsible for understanding the unique needs of public sector customers and delivering an excellent customer experience. Success will be measured by customer activation and adoption, ongoing value realization, and customer satisfaction. You will partner with Sales, Solutions Engineering, Solutions Architecture, and Product teams.

This role will be remote in Washington D.C.Travel to and working from customer sites is required for this role.

In this role, you will:

• Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction.

• Define and manage structured, time-bound onboarding and deployment projects for government entities across multiple OpenAI products to ensure seamless adoption and measurable success.

• Build and maintain strong relationships with key public sector customer stakeholders

• Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions

• Codify best practices, playbooks, guides, and FAQs specifically tailored to government customers based on interactions with public sector stakeholders

• Gather and relay public sector customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.

• Collaborate closely with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management.

• Maintain and contribute to ChatGPT Gov Community site, content pages, and interactions and thought-leadership

• Create special initiatives and events to drive adoption

You’ll thrive in this role if you:

• Have 6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations.

• Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes.

• Have significant experience training people to use AI tools.

• Robust and demonstrable understanding of ChatGPT features, technology, with advanced ability to explain and help others navigate ChatGPT advanced capabilities, including RAG, GPT creation, agents, etc.

• Possess a deep understanding of public sector entities, including their missions, organizational structures, operations, and decision-making processes, to effectively address their unique needs and priorities

• Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.

• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

• Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Have a solid track record of delivering and scaling an exceptional customer experience.

• Are personally committed to fostering the safe and ethical evolution of AI.

Nice to haves:

• Industry experience: prior experience or familiarity in the AI industry.

• Time-bound engagement experience

• Strong understanding and use of ChatGPT products and how they can be helpful to public servants and leaders

• Strong government project management experience

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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