Patient Service Representative

The Surgical Clinic (TSC) is a group of private practice surgeons representing many specialties of surgical practice to develop patient-focused, conveniently located places to give patients access to needed surgical procedures close to home. Since its founding in 1997, The Surgical Clinic has continued to attract talented surgeons, becoming one of Middle Tennessee’s most respected practices.  

TSC specializes in bariatric surgery, breast surgery, general surgery, plastic surgery, podiatry, surgical oncology surgery, vascular & endovascular surgery, and veins. In addition, TSC has established several Vascular Procedure Centers, TSC prosthetics, and accredited ultrasound labs.  

POSITION SUMMARY  

The Patient Service Representative provides excellent customer service both in person and over the phone, greets patients and visitors upon their arrival at the clinic, schedules appointments, maintains medical records, verifies insurance, and ensures that all experiences with our office meet a superior standard. Recognizing that surgery is a stressful time, it is crucial to confidently offer exceptional customer service. 

ESSENTIAL FUNCTIONS:  

• Provide excellent customer service to patients, referring physicians, and anyone that calls TSC clinic 

• Perform front office duties including, but not limited to: checking in patients and visitors for appointments and meetings, collecting copays, deductibles and self-pay balances; direct patient flow to ensure clinic efficiency; monitor waiting room. 

• Verifies demographics and insurance and obtain referrals/authorizations prior to visit 

• Closing out end of day reports, collecting all money received to balance with reports, then submitting to CBO 

• Send appropriate paperwork and/or letters to patients regarding appointments 

• Schedule appointments and maintain clinic schedules for multiple physicians 

• Maintaining multiline phone system; obtaining appropriate information to transfer calls to proper person 

• Maintain patient records and process medical record request following HIPAA guidelines 

• Scanning patient records into EMR 

• Distribute dictated office notes and letters to referring offices 

• File patient data upon receipt of information 

• Performing data entry, copying, faxing, emailing 

• Perform other related duties as assigned 

QUALIFICATIONS AND REQUIREMENTS 

• High School Diploma or GED is required. 

• Medical Terminology, specifically related to Vascular and General Surgery 

• Interpersonal/human relations skills, including telephone etiquette 

• Organizational skills 

• Electronic Medical Record 

• Ability to set priorities while multitasking 

• Ability to maintain confidentiality according to HIPAA guidelines 

• Knowledge of modern office equipment 

PHYSICIAL REQUIREMENTS: 

The physical requirements listed are representative of those that may be faced by a Patient Service Representative throughout their scope of employment. To conduct this position properly, applicants must be able to complete the following list of physical tasks. Reasonable accommodation will be available for those individuals with disabilities and are not able to complete the following tasks. 

• Sitting and standing for prolonged periods of time 

• Lifting objects, occasionally up to 20 pounds 

• Bending, reaching, and twisting 

• Frequent use of hands and fingers to operate office equipment 

• Ability to communicate clearly and effectively in person and by phone 

• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus as needed