Event Supervisor, Security | Part-Time | PPG Paints Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This part-time Event Supervisor, Security position provides managerial assistance and essential support for PPG Paints Arena events including hockey games, concerts, family shows, etc. Specifically, an Event Staff Supervisor assists in the supervision of ushers, event security, ticket takers, and other event staff members.

This role pays an hourly rate of $21.29

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 21, 2025.

About the Venue

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Responsibilities

Essential Duties and Responsibilities:

• Supervises Security Guards at Employee Entrance and is responsible for dispatch calls in the Command Post for a given event
• Serves as a point-of-contact for employees who seek assistance relating to guest service challenges, housekeeping matters, security concerns, etc.
• Provides solutions to aforementioned issues by communicating with guests, management, department leads, and/or command center
• Assists in sustaining PPG Paints Arena security initiative by supporting proper employee behaviors, properly addressing any failures and reporting issues to management
• Encourages development of employees’ security skills and assists with incentive program
• Provides clear, concise, and timely communication of detailed event requirements to event staff
• Provide clear, concise, and timely radio communication when handling guest incidents or complaints
• Is proactive in seeking out ways to improve service, employee procedures, etc.
• Understands emergency response plan and can help facilitate process with assigned employees
• Monitors functioning of elevators, escalators, etc. and contacts management/service personnel in the event of any problems involving maintenance or rider issues.
• Record pertinent post-event notes for managerial review
• Be willing to provide other managerial assistance and support when requested

Qualifications

QUALIFICATIONS

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                        

• Bachelor's degree from four-year college or university preferred
• 1 to 2 years related experience and/or training or equivalent combination of education and experience
• Working knowledge of the principles of facility management, services, and equipment for a similar facility
• Must agree to be trained in and willing to help sustain PPG Paints Arena’s guest service and security principles

Skills/Aptitudes                                                       

• Exudes exceptional guest service qualities, leadership skills, and professionalism
• Supervisory experience required
• Utilizes excellent interpersonal and written communication skills
• Demonstrates ability to prioritize multiple projects and find solutions to issues
• Professional presentation, appearance, and work ethic
• Ability to work under limited supervision and to interact with all levels of staff including management
• Must be available to work flexible hours, which will include evenings, weekends, and holidays

Computer Skills                                                        

In order to perform this job successfully, an individual should understand how to use a computer and/or iPad and two-way radio.

Certificates, Licenses, Registrations

No certifications are required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee may be required to work both indoors and outdoors as required by the function.  Must have the physical ability to maneuver around facility, at times, walking and/or standing up to 4-8 hours daily.  Ability to communicate via two-way radio.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.