Director of Technology Services | Full-Time | Amica Mutual Pavilion/Rhode Island Convention Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Director of Technology Services is responsible for all facets of the facility's administrative and event-related technology offerings including technology utilities, infrastructure, applications, and devices. The position will also oversee the sales and service delivery for all customer facing technology products and the selection, integration, and performance of all administrative of all administrative technology products.

This role pays an annual salary of $80,000-$85,000 and is bonus eligible

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until October 17, 2025.

Responsibilities

• Managing all facets of the show related technology services including but not limited to offerings, rate recommendations, sales, order taking and fulfilment, infrastructure, system maintenance, updates, and upgrades and administrative services including infrastructure, networks, local servers, telecom, hardware, software, personal technology,etc.
• Responsible for supervising, and developing all administrative and show related Technology Services personnel.
• Meets with customers to explain offerings and develop show specific plans and strategy to ensure customer satisfaction with serviceprovided. Providing post event follow-up to events to ensure customers are able to effectively and efficiently plan for upcoming
• Remains informed on currently available and emerging technology related to the entertainment industry and related support and administrative functions including but not limited to administrative operations, physical security, cyber-security, event logistics, wireless and wired networks, telecommunications, digital marketing, geo-location.
• Working directly with Senior Level Management to develop strategies for maximizing current technology offerings and developing future investment plans that align with organizational add customer needs.
• Regularly reviewing andupdating the McCormick Place technology business model to ensure competitive offerings and pricing while maximizing
• Creating and implementing administrative and event related technology
• Creating and managingannual administrative,revenue and expense budgets and annual plans for Technology Services Department.

Qualifications

• A minimum of 5 years of Information Technology experience with 3 years minimum management
• The ability to be a self-starter, handle multiple tasks, and meet firm deadlines
• Excellent problem-solving, analytical, decision-making and interpersonal skills
• Excellent verbal and written communication
• Strong customer service and relation skills
• Strong experience with operational, administrative and capital
• Ability and willingness to work a varied event and deadline driven schedule

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.