Box Office Ticket Associate | Part-Time | Palm Springs Plaza Theatre
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
The Box Office Ticket Seller works under supervision of the Box Office Supervisors, assist guests in purchasing tickets, resolve guest issues in accessing digital tickets, answer event questions, all while providing excellent customer service.
This role pays an hourly rate of $20.00
For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.
This position will remain open until December 19, 2025.
About the Venue
Our goal is to prepare this one-of-a-kind community facility for its “Next Act” by replacing or restoring most systems, installing new seats, sound, and lighting, adapting the structure to meet current ADA requirements, and providing the theatre with modern facilities needed to provide Palm Springs and the Valley with a venue accessible and affordable for everyone. Exciting new developments include: SAVE, RESTORE, REOPEN
When we began this project, our ‘slogan’ was “Help Save the Plaza Theatre” but now that the restoration is in progress, we’re focusing on the finish line, and are now saying “Help REOPEN the Plaza Theatre.” The restoration project is well underway. Woodcliff Construction of Los Angeles has been working on comprehensive renovation of the historic building since March, 2024. The restoration work will take approximately one year to complete, allowing the Plaza Theatre to open in late 2025.
The Plaza Theatre will once again become a major economic driver for the City, generating millions in economic activity by bringing hundreds of visitors and locals per week to the downtown to see quality entertainment. The Foundation has partnered with Oak View Group to bring diverse high-quality programming. When restored, the Plaza Theatre will be the only place available for the entire community to come together and utilize it as an affordable community venue showcasing diverse programming for all people, local youth organizations, promoting multicultural programming in film, music, live theater, education, comedy, and entertainment for all.
Responsibilities
- Selling event tickets using Ticketmaster's TM1 platform.
- Dealing with customer issues at the box office
- Answering and returning phone calls to answer ticket related questions.
- Understanding Plaza Theatre's digital ticketing platforms to help guests who cannot locate their tickets or whom struggle with the technology of digital tickets
- Provide excellent customer service
Qualifications
- 1‐2 years experience in an office setting or similar preferred
- Ability to perform effectively under stressful situations
- Ability to define, analyze and solve problems
- Ability to coordinate box office procedures with other staff
- Ability to work variable hours including evenings, weekends and holidays
- Ability to communicate effectively both verbally and in writing
- Ability to safely and accurately handle and account for large sums of money
- Ability to handle difficult situations with courtesy and tact when dealing with the public and promoters
- Ability to maintain an effective working relationship with other staff, event promoters and the general public
- Skill in operating modern office equipment including computers
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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