Box Office Supervisor | Part-Time | Xtream Arena and GreenState Family Fieldhouse

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Box Office Supervisor will assist the Box Office Manager with event day operations and day-to-day operations of the box office. Box Office Supervisor directly oversees ticket sellers in the box office. Also, supervises ticket sales for the Arena events during event time and assumes the role of Ticket Office Manager in the absence of the Manager. Duties may include management functions, such as organization, accounting, customer service, maintaining equipment, operating computerized ticketing systems, preparing reports, in addition to supervisory duties and other duties as assigned.

This role pays an hourly rate of $18.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 21, 2025.

About the Venue

Xtream Arena powered by Mediacom & GreenState Family Fieldhouse serves as a highly accessible and most importantly right sized venue for concerts, family shows, and special events. Xtream Arena & GreenState Family Fieldhouse fulfills a longstanding community and economic development void in Coralville and surrounding areas.

About Xtream Arena powered by MediacomThe 5,100 fixed seat Xtream Arena (6,600 concert capacity) serves as host home for University of Iowa Volleyball and the Iowa Heartlanders ECHL hockey tenant.

About GreenState Family FieldhouseWith direct connectivity to the 30,000 sq. ft 5-court fieldhouse, the facility immediately enables this community to become a signature attractor of both amateur and professional sporting events.

Responsibilities

• Responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements.
• Oversee the event and/or weekend work assignments of all ticket sellers.
• Train and oversee ticket sellers including explanation of rules and policies, as well as assigning and monitoring work of box office staff.
• Participates in ticket sales either at the “window” or on the phone, and parking sales as demand necessitates.
• Provide professional customer service to patrons and clients.
• Monitor inventory and notify manager of the need to order supplies, materials, or equipment.
• Assist the Box Office Manager in event and/or weekend activities, including submitting information to Paciolan, pulling tickets for event promoters and the event manager, generating daily reports, auditing all monies received and other various tasks as needed.
• Assist box office manager in building all facets of events in the Paciolan ticketing system.
• Responsible for cash handling and box office controls.
• Process financial reconciliation such as daily reports, event statements and monthly reports.
• Perform additional related duties and responsibilities as required.
• Availability for weekend and evening work required.

Qualifications

• Minimum of two years in a customer service-oriented job and minimum of one year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures. Relevant education can substitute for experience.
• Strong problem-solving skills
• Preferred experience with ticketing systems and working in live events.
• Strong oral and written communication skills required.
• Experience handling money and cash management controls
• Work in a fast-paced environment and able to multitask
• Ability to work evenings and weekends as required
• Strong customer service skills
• Team player

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.