Director, Business Process Architecture (West) - ServiceNow/IRM, Security, Risk & Resilience

Director, Business Process Architecture; ServiceNow, IRM, SecOps

Remote – West Coast

Please note that this position will cover the Western US region, we will consider applicants within California, Oregon, Washington, Arizona, Nevada.

Why Us

NewRocket is a ServiceNow Global Elite Service Partner, delivering solutions that revolutionize the world of work.  We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients.  We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers. 

The Role

Our primary objective for this position is to find enthusiastic candidates who are strong hands-on leaders experienced with industry risk and security regulations, standard and frameworks and capable of leading the delivery of consulting, implementation and integration services of IRM (Integrated Risk Management) and/or solutions to external customers, primarily on the ServiceNow platform. 

This senior-level Business Process Architect (Risk and Security) will within our Service Delivery organization and will be responsible for leading, coaching and mentoring teams to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.  

Our Core Values:  Excellence, Creativity, Integrity, Teamwork and Empathy #ExCITE   At NewRocket, these values guide everything we do: they are the foundation of our culture and define how we Go Beyond for our clients.

What You Will Be Doing

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Provide input to the Global Engineering Capability Leader on strategic decisions, budgets, hiring, and process changes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Develop strategic plans for measurable implementation approach
• Develop supporting tactical plans for strategic scope
• Develop and present SOWs with supporting task breakdowns with the Program Managers and Account Managers
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology from vendor partners
• Develop and nurture relationships with technology vendors and services partners
• Maintain an updated holistic view of changing architecture for solution environments, updated with each release of capability
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Oversee the development of Business Process Architects. Manage career progression including hiring, performance reviews, mentoring, and coaching
• Mentor customer and partner technical resources during implementation projects.  As needed, conduct informal, ad-hoc training sessions.
• Support the Company's vision and promote the Company's core operating values

What You Bring Along

• Strong knowledge of business process architecture principles for cloud-based platforms
• Experience working and managing team with industry risk and security regulations, standards, and frameworks such as NIST, ISO, CoBIT, ISF, PCI, SANS, FedRAMP, GDPR
• Experience facilitating executive level workshops
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL Foundations (nice to have and  ability to obtain)
• Experience designing business processes around software tools. Must be able to guide customers through the implementation both from process and technology perspective.
• Consulting orientation, able to handle stressful customer situations diplomatically
• Excellent written and oral communication skills. Must be able to communicate effectively with both business-oriented and technically oriented customers and partners. Also, must be able to effectively communicate customer requirements and issues to other team members.
• Experience with Risk Frameworks/ServiceNow IRM
• Experience with SecOps applications and frameworks
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSc in CS, IT or similar technical discipline or equivalent experience
• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource would be nice to have
• Experience facilitating executive level workshops

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf