Representative
This is a hybrid position located in Grandview Heights, Ohio, and you will be required to come into the office two days per week.
Job Description Summary
Processing new life insurance business quickly and efficiently, while providing an exceptional customer experience, requires creativity, top-notch communication and attention to detail. If you thrive in a fast paced, constantly evolving environment, where you can work independently and as a team member, we want to know more about you!We are seeking a motivated and detail-oriented New Business Support Associate to join our Life New Business team. In this role, you will provide essential support to ensure the smooth processing of new life insurance applications and policies. This is an excellent opportunity for someone looking to start their career in the insurance industry and gain valuable experience.
Job Description
Key Responsibilities:
Assists with the processing and customer service of new life insurance applications, including data entry, document verification, and agent calls.
Communicates with clients and agents to gather necessary information and resolve any application issues.
Maintains accurate records and update internal systems with application status and client information.
Collaborates with underwriters and other team members to ensure timely and accurate processing of applications.
Provides exceptional customer service by responding to inquiries and providing updates on application status.
Assists with administrative tasks such as filing, scanning, and organizing documents.
Participates in training sessions and team huddles to stay updated on company policies and procedures.
Participate in team meetings and Lean continuous improvement initiatives.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Manager
Typical Skills and Experiences:
Education: Bachelor’s degree in business, finance, actuarial science, or a related field preferred.
Experience: 1-2 years’ experience in processing or customer service type work preferred.
Knowledge, Abilities and Skills:
The product and system restrictions for when application details are missing or hard to read
Ability to de-escalate agent issues and handle accordingly
Ability to properly identify and sort complex firm/agent submitted completed application documents
Expertise in identifying unique agent/firm/payment relationship connections
Ability to use internally maintained systems and databases
Ability to identify correct external firm and internal sales partners
.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Non - Exempt (eligible)
Working Conditions: Normal office environment.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Deepgram seeks a Solutions Architect in San Francisco to lead post-sales technical engagements and build scalable support automation for its voice AI platform.
Be the welcoming face of a busy chiropractic clinic—supporting patients from check-in to check-out while learning clinical skills and helping the team run smoothly.
Digital Academy of Florida seeks a remote contract Phone Receptionist to manage incoming calls, provide customer support, maintain communication logs, and support schoolwide messaging.
St. Joseph Veterinary Clinic is looking for a friendly, detail-oriented Receptionist/Client Service Representative to run front-desk operations, support clinicians, and ensure excellent client and patient experiences.
Serve as the welcoming face of a growing chiropractic clinic in Petersburg, guiding patients through their visits, supporting day-to-day operations, and learning clinical skills through paid training.
AECOM seeks a Customer Support Specialist to deliver timely, professional assistance to Connecticut rail and transit riders across phone, chat, and email while supporting real-time service alerts and ticketing systems.
Support patients from check-in to check-out as a Patient Experience Coordinator at TVG-Medulla's Glen Allen clinic while gaining clinical skills and career growth opportunities.
Responsible for processing transactions, delivering high-quality customer service, and learning sales and compliance behaviors through a structured Banker roadmap at Associated Bank's Milwaukee branch.
Activate Care is hiring remote Healthcare Customer Service Representatives to complete outbound Health Needs Assessments, document results accurately, and connect members with resources to improve health outcomes.
SECU seeks a customer-focused Associate Member Services Officer in Siler City to provide front-line member service, perform routine branch transactions, and begin training in lending and collections.
Be the welcoming face at a fast-growing chiropractic clinic, guiding patients through exceptional care while supporting day-to-day clinic operations.
Customer Operations Representative (remote, IN/OH/MI) to manage order lifecycle, resolve pricing and product issues, and provide best-in-class customer support for Land O'Lakes' Purina Animal Nutrition business.
Regal Rexnord is hiring a Customer Care Advocate to manage orders, quotes, and customer inquiries while collaborating with internal teams to deliver timely, customer-focused solutions.
Nationwide is one of America’s most diversified financial services organizations. We’re trusted advisers for our members, offering solutions like home and auto insurance, life insurance, retirement savings tools, business insurance and pet insuran...
32 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
