Quality Assurance Engineer (Level 1)

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

The Quality Assurance Engineer plays a vital role in ensuring that Hyundai and Genesis vehicles consistently meet or exceed rigorous quality and customer satisfaction benchmarks. This role focuses on evaluating vehicles and accessories to verify alignment with market expectations, customer needs, and intended uses. The engineer is responsible for documenting, tracking, and following up on product quality and customer satisfaction issues to resolution. Additionally, the position supports the prompt distribution of technical service communications, gathers and presents field data, and works closely with Hyundai Motor Company and affiliates to align priorities and drive continuous improvement in both product quality and customer experience.

Duties and Responsibilities

· Conduct thorough evaluations and diagnostic testing of vehicles and systems to ensure compliance with engineering quality standards and specifications.

· Collaborate with cross-functional teams to identify, analyze, and resolve engineering-related product quality concerns throughout the vehicle lifecycle.

· Monitor and report on vehicle quality metrics, such as Consumer Reports (CR), JD Power Vehicle Dependability Study (VDS)/Initial Quality Survey (IQS), and Fix Right First Time (FRFT), identifying trends and proposing corrective actions to achieve or surpass quality targets.

· Support Voice of Customer (VOC) initiatives by investigating customer feedback, tracking engineering issues, and ensuring timely resolution of reported concerns.

· Participate in the New Model Development process, providing technical input to enhance product design, manufacturability, and reliability.

· Lead or assist competitor benchmarking activities and studies assessing customer preferences and engineering performance.

· Execute technical investigations and prepare Quality Information Reports (QIR) for submission to global quality teams, following up on open issues until closure.

· Contribute to the creation and refinement of Technical Service Bulletins, DCS messages, and campaigns, supporting effective field repair and communication efforts.

· Visit dealerships, ports, and field locations to observe real-world vehicle performance, gather engineering insights, and assess the effectiveness of quality interventions.

· Maintain and update customer-facing technical documentation to ensure accuracy and promote customer understanding of engineering quality initiatives.

· Analyze and diagnose warranty and field-returned parts, providing clear engineering documentation and feedback to quality teams for continuous improvement.

· Support and participate in Ride & Drive evaluations and Port Audits to validate engineering performance and quality standards.

· Develop, validate, and implement countermeasures for identified vehicle engineering failures, ensuring robust and lasting solutions.

· Perform additional engineering quality-related tasks as assigned, contributing to the ongoing enhancement of vehicle reliability and customer satisfaction.

A minimum of a high school diploma is required; a bachelor’s degree in engineering or a related field is strongly preferred.

Related Experience

One to two years of relevant work experience or an equivalent qualification.

Skill/Knowledge

· Demonstrated proficiency with Microsoft Word, Excel, PowerPoint, and Access.

· Comprehensive understanding of automotive technical systems.

· Excellent written and verbal communication abilities.

· Strong analytical and problem-solving skills.

· Expertise in data management, including statistical analysis and reporting.

· Exceptional organizational skills with the flexibility to adapt to shifting priorities.

· Ability to work independently, managing tasks with minimal supervision or direction.

Physical Requirements

· Routine office tasks are required as part of daily responsibilities.

· Occasional lifting and participation in vehicle mechanical assembly or disassembly may be necessary.

· The role involves conducting vehicle evaluations, attending meetings, and performing site visits and inspections, which requires a valid state driver’s license and a clean driving record.

· Flexibility to work variable hours, including occasional evenings and weekends, is expected.

· Willingness to travel up to 50% of the time, sometimes on short notice, is essential.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXI, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $34$ to $40 hourly based on current experience.  

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.