CX Team Leader
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
The primary focus of Team lead will be to assist with establishing tracking of new hires and onboarding/training.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop, implement recruiting best practices
- Assist to Recruit, hire and retain personnel
- Coordinate communication, manage assigned resources and report to Executive Management.
- Create and execute project work plans and revisions as appropriate to meet changing needs and requirements. Hands on – production of reports, scorecards other deliverables and analysis.
- Tracks project deliverables, issues, risks and action items.
- Manage project data accuracy, timeliness, overall work product - set up and execute QA process and peer reviews.
- Work and collaborate with client teams to meet project level financial goals, estimate resource requirement and staffing effectiveness for the successful completion of scope and identify constraints
- Provide regular financial and program reviews with client’s management staff and MSX International Senior Management
- Manage project level compliance of contractual obligations- Collaborate with internal delivery and management teams and client for the project transition and stabilization phase in-charge of day to day delivery.
Qualifications
- Minimum of (5) five years leadership background
- Must have professional analytics experience necessary to identify opportunities, trends and anomalies.
- Must possess excellent communication, presentation and negotiation skills.
- Must be highly interpersonal with team-building and participative management skills.
- Requires self-starter with ability to work under minimal supervision.
High level of proficiency with PC and Microsoft Office applications.
COMPUTER SKILLS:
- High level of proficiency with PC and Microsoft applications including; Outlook, Excel, PowerPoint, Project and Word.
SELF-STARTING ABILITIES:
- Must possess a demonstrated ability to operate successfully in business environment with limited management oversite.
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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With almost 7,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: • Warranty & Technical • Parts & Service • Retail Performance Management • Customer Engagement • Fleet & Mobili...
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