Customer Advocate I

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Advocate I to join our team. As a Customer Advocate I, you will be responsible for supporting our Transportation Providers by answering inquiries, resolving concerns, and ensuring a high level of customer service. This entry-level role is essential to creating positive experiences for both internal and external stakeholders.

This role…

• Assists Transportation Providers with questions and concerns related to transportation services.

• Supports scheduling, modifying, and canceling reservations as requested.

• Documents the details of complaints, incidents, or concerns and escalates them as needed.

• Refers unresolved grievances to appropriate departments for follow-up and resolution.

• Provides support for trip corrections, mileage/cost adjustments, cancellations, and retroactive trip documentation, following company policies and procedures.

• Ensures accurate trip data entry and documentation of all provider interactions.

• Answers incoming calls on the Transportation Provider call line and delivers exceptional service.

• Participates in required meetings and may contribute to additional projects or tasks as assigned.

We are interested in speaking with individuals with the following…

• High School Diploma or General Education Degree (GED) required.

• Zero (0) plus years of relevant experience, or an equivalent combination of education and/or experience.

• Strong verbal and written communication skills, with a friendly and customer-focused demeanor.

• Excellent active listening skills to accurately understand and address customer needs.

• Proficiency with basic computer tools, including Microsoft Word, Excel, and Outlook.

• Ability to work both independently and collaboratively as part of a team.

• Maintains composure and professionalism under pressure while handling customer inquiries.

• Comfortable managing high call volumes with politeness and courtesy.

• Demonstrates attention to detail and organizational skills to manage customer information accurately.

• Positive and enthusiastic attitude with a passion for delivering excellent service.

• Willingness to learn and adopt new technologies and processes quickly.

• Ability to understand and follow detailed instructions and accurately type information.

Salary: $17.50/hr

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.  We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. 

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com