Business Support Associate

Overview

COMPANY OVERVIEW

Milo’s Tea Company is one of the fastest growing beverage companies in the US. Our culture and operations are built on the belief that we can make a difference in the world. That’s why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new, innovative beverage products.

•  We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.
•  Our core mission is that we put people and the planet first and by doing this, it will be good for our business.
•  We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.
•  Our Company is women-led and strongly committed to Diversity, Inclusion, and Belonging.
•  We are committed to annual charitable giving by delivering upon our 1% profit pledge.
•  We are Platinum Certified in Zero Waste Manufacturing; recycling, reducing, and reusing 95% of waste at our facilities            

 By being a part of the Milo’s TEAm, you’ll get to collaborate with a group of passionate and high-performing people, where everyone feels empowered to do their best work and feels good about the work they’re doing.

And as a "People First" company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the great things offered that reflect our commitment include:

And as a "People First" company, Milo’s is committed to the success and well-being of our associates, customers, and fans, no matter their gender, race, or creed. Some of the great things offered that reflect our commitment include:

•  Competitive salary with bonus opportunities for various roles
•  100% paid medical insurance for our associates and their families
•  Free Mental Health, Financial Wellness, and Legal Counseling benefits
•  401K with a company match
•  Company-paid Life Insurance
•  Robust Wellness Program
•  Tuition reimbursement assistance
•  Continuous learning opportunities through various platforms and resources
•  Paid parental leave benefit
•  Care Relief Fund to help Associates in need
•  Associate Assistance Program
•  Paid volunteer time

Position Summary:

The Business Support Associate I is responsible for communicating with customers and appropriate customer headquarter personnel to resolve customer and vendor inquiries. The Business Support Associate will also collaborate across multiple business units to resolve customer issues and ensure customer success. 

Responsibilities:

• Serve as the primary point of contact for customer issues related to purchase orders, ordering patterns, lead time, shortages/overages, OTIF, inventory, replenishment, pricing, and logistics. 
• Support an assigned book of business managing tasks such as PO support, new item forms, portal entries, and logistics support. 
• Analyze ordering trends, OTIF, and late orders for the assigned book of business. 
• Track and resolve PO issues, ensuring timely communication of changes to the customer and account manager. 
• Utilize multiple data sources and reporting tools, including Excel and Power BI, to create and monitor shipments and inventory reporting. 
• Collaborate effectively with cross-functional teams, including Supply Chain, Logistics, Sales, and Marketing, to develop comprehensive Customer Success plans. 
• Own and monitor new item and new customer distribution for the assigned book of business. 
• Remain agile and able to pivot quickly in a fast-paced environment. 
• Invest in and is an example of Milo’s Responsibility commitment which includes environmental, social, and corporate governance components. 
• The position has Food Safety Responsibilities. 
• Other duties as assigned. 

Supervisory:  

This position does not have supervisory responsibilities. 

Qualifications 

Associate’s or Bachelor’s degree in sales and marketing and three (3) years’ related experience and/or training; OR equivalent combination of education and experience.