Implementation Analyst

Position Summary:

The Implementation Analyst of the Implementation Services subfamily in the Services job family is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. The Implementation Services subfamily provides project management and configuration services to customers. The Implementation Analyst will lead the full life cycle of initial and subsequent client deployments for software licensed by MeridianLink. The role will manage client expectations, meet timelines, and act as a liaison between the client and other company departments. The Implementation Analyst will educate clients on software capabilities and communicate customer enhancement ideas to the Product organization.

Expected Duties:

-Have a thorough understanding of MeridianLink’s licensed software and its capabilities to educate and provide best practice recommendations to clients.

-Develop and implement initiatives that support client goals and objectives.

-Responsible for client onboarding activities, including core connectivity and third-party integrations, while facilitating interactions between clients and other MeridianLink departments.

-Manage internal and external stakeholder communications and expectations through the deployment cycle, focusing on driving project resources toward completion while providing proactive and responsive client service.

-Adhere to project schedules and ensure all project resources meet expected timelines, organizing tasks to maximize productivity and utilization.

-Proactively identify issues and facilitate sensible resolutions before they become escalation items.

Qualifications: Knowledge, Skills, and Abilities

-Ability to perform aspects of the role independently and support peers and management on more complex tasks.

-Career-development professional within the subject area.

-Moderate skill set and proficiency in the subject area.

-Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment.

-Bachelor’s degree or 2–4 years of relevant experience.

-Strong proficiency with Microsoft systems.

-Teamwork attitude, flexibility, and ability to manage multiple responsibilities and priorities simultaneously.

MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments. 

MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.   

MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process. 

Salary range of $77,000 - $100,000. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law. 

Meridianlink offers: 

Insurance coverage (medical, dental, vision, life, and disability) 

Flexible paid time off 

Paid holidays 

401(k) plan with company match 

Remote work 

All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.   

#LI-REMOTE