Job Summary

Medline is seeking a Senior Audio-Visual Technician to join our Enterprise Collaboration Team. You will support Medline’s conference solutions, A/V systems and events at our locations in Northern Illinois. The A/V Technician will respond to end user meeting support requests and resolve incidents. Support will be generally focused on the Northfield, Northbrook and Mundelein offices, but will occasionally respond to support requests at our branch locations in Grayslake, Waukegan and Chicago.

Job Description

This is a “hand-on” position.  The Audio-Visual Technician will be heavily involved in all aspects of our A/V team: Technology selection/implementation, event coordination, end-user support, working with vendors, collaborating with other Medline teams and installing collaboration systems.   We are a highly collaborative and entrepreneurial organization.  The ideal candidate will be ready to hit the ground running on day one.

Duties:

• Conduct Preventive Maintenance checks on A/V systems.
• Support VIP meetings with A/V setup and monitoring.
• Setup and operate equipment for town halls, department meetings, and other large events.
• Provide basic troubleshooting and break-fix repairs to A/V equipment including AMX touch-panels and routing systems, Crestron A/V systems, displays, microphones, projectors, video conference endpoints, as well as portable A/V equipment.
• Set/Operate/Strike all A/V equipment needed for events requiring portable equipment.
• Develop a deep understanding of signal flow of existing systems.  Be able to determine the quickest possible resolution to get customers up and running during an equipment failure. 
• Conduct special projects throughout the year.  Project completion will improve the A/V user experience for end users.  Special projects may include major updates to A/V infrastructure, exploring and/or implementing new technologies, and other projects as assigned.
• Maintain and develop an understanding of A/V signal routing, programing, and diagnostic actions.
• This is an onsite position with some limited work-from-home opportunities.

Preferred Skills and Background:

• Knowledge of A/V operation, diagnostics, and real-time break-fix strategies.
• General knowledge of basic networking concepts and desktop troubleshooting.
• Installation and wiring experience with both large and small A/V systems.
• Configuring AMX and Crestron devices is helpful.
• Teams and Zoom administration a plus.

Education - Bachelor’s degree in computer science or equivalent experience/certification.

Relevant Work Experience

• At least 7 years installing and supporting Window 7 and Windows 10 desktops.
• At least 5 years installing and configuring computer peripherals such as external monitors, cameras, printers, scanner, etc.
• Experience working with Microsoft Workstation Operating Systems (Windows 7/8. 1/10), and the Microsoft Office 2010/2013/2016, 365 Suite of applications.

PREFERRED QUALIFICATIONS

• CompTIA A+ and/or Network+ certifications.
• Microsoft certifications in SCCM and Window 7/10.
• Experience with Mobile Device Management technologies.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$96,200.00 - $144,560.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.