MarTech Platform Administrator & Manager

Overview

McGuireWoods LLP has an opening for a MarTech Platform Administrator & Manager to join our team in either our Richmond, VA,  Austin, TX, or Houston, TX office. The MarTech Platform Administrator acts as the key developer and logistical expert for incorporating configuration enhancements to the firm’s Client Relationship Management (CRM) system. As the primary lead for platform development and management, this role is uniquely positioned to set the foundation of CRM engagement internally, and building for long term success. An ideal candidate is a strategic minded individual that is able to understand data, build technology-focused workflows, and understand the intricacies of business through relationships. This role allows notable creative autonomy to customize programming, workflows, and develop strategies for firmwide implementation.

McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data.

Responsibilities

• Responsible for program strategy, design, and configuration in the firm’s CRM system.
• Lead and manage a dedicated team of professionals to execute on the firm’s strategy through day-to-day projects and priorities, as well as long term campaigns and initiatives.
• Oversee operational usage of the tool and align the platform with the firm’s business goals and objectives.
• Identify and recommend enhancements and modifications to improve efficiencies and increase usability and user experience.
• Configure system settings, options, and developments to enhance user experience and ease of use, such as visuals, graphics, templates, and reports.
• Design and implement strategic processes and program elements to ensure efficient and relevant functionality.
• Create workflows and processes for business development and client relationship efforts.
• Design and implement integration solutions to connect various systems and data sources.
• Design, create, and implement custom functionality for various user groups based on their specific objectives and goals.
• Review and evaluate existing processes to develop and build specifications for system configuration, and implement.
• Create and maintain data models to support needs of various groups within the firm.
• Complete special projects as needed to better support firm needs.

Qualifications

• Bachelors degree required.
• 3-5 years experience in software engineering or platform administration, with a focus on CRM systems.
• DealCloud experience strongly preferred.
• Proficient in programming languages, as well as Outlook programs.
• Prior experience in a financial institution is preferred.
• Familiarity with email marketing systems and best practices.
• Familiarity with data visualization methods, tools, and use cases.
• Strong communication skills with ability to translate complex technical concepts and detailed data to various audiences.
• Excellent client service skills.
• Comfortable with ambiguity.
• Ability to identify solutions and recommendations for problems.
• Ability to work both independently and collaboratively across all levels of the organization.

Have more questions? Connect with a recruiter directly.