Sr. Clinical Relationship Manager

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

As a Sr. Clinical Relationship Manager at Bend Health, a Lyra Health company, you will work with a key health system collaborative care model (CoCM) partner to manage relationships with clinical leadership. Your goal will be to ensure that our relationships with this health system are strong, profitable, and enduring. In this role, you will report to our Chief Clinical Officer and will follow the established job performance standards for the position. 

This role emphasizes core competencies such as communicating Bend’s care model, diagnostic expertise, family engagement, ethical practice, and continuous improvement to ensure the highest standard of care. This is a full time position that includes quarterly site visits, monthly client virtual meetings, and ad hoc meetings with Bend’s internal account management team.

This role can be carried out from our Burlingame, CA headquarters, hybrid, or fully remote/virtually. Remote candidates must be physically located within the United States.

This position is remote, including up to 40% travel to client sites.

• In partnership with Bend’s Customer Success Managers- Health Systems, host regular site visits to health system administrative and clinical leadership to educate on Bend’s care model, review partnership progress and understand clinical concerns
• Coordinate trainings for doctors and staff members to promote Bend Health services and established referral workflows
• Ensure our referral partners receive accurate and up to date information on our services and referral process to grow and maintain new patient appointments 
• Resolve clinical issues and problems, deal with complaints, issue escalations as needed 
• Prepare and present progress and forecasts to stakeholders using key account metrics. Communicate effectively with PCPs, pediatricians and other clinical staff to improve partner relationships and increase referrals
• Position is remote, including up to 40% travel to client sites

• Communication Skills: Excellent communicator with interpersonal skills and an aptitude for building relationships with professionals of all organizational levels. 
• Problem Solving Skills: Excellent listening and problem solving skills with diverse groups of internal and external stakeholders. 
• Self-motivated and Driven: Driven by our mission and a self-starter who is resourceful, empathetic, proactive, and adaptable ready to take on new opportunities. 
• Relationship Building: Nurtures partner relationships and works with internal teams to problem solve and provide solutions based on customer needs. 

• Board-Certified or Board-Eligible Child and Adolescent Psychiatrist with an active license in at least one state
• Experience with Virtual Careand telepsychiatry platforms, demonstrating comfort and proficiency in remote care settings. 
• Demonstrated Family Engagement skills and experience working with children, adolescents, and young adults. 
• Commitment to JACHO Standards: Familiarity with JACHO guidelines and competency in practicing within an accredited framework to ensure safety, quality, and compliance.
• 5+ years experience combined clinical practice and managing key health system relationships

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."