Billing Analyst

Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 170+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With unlimited PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

Position Overview

The Billing Analyst is a critical role within our Finance and Accounting team, responsible for managing the billing process and ensuring the integrity of our revenue data. You will be a key player in the order-to-cash cycle, directly impacting our cash flow and the speed of our month-end close. The ideal candidate is exceptionally detailed, proactive, and passionate about process improvement, with a keen interest in how systems and automation can enhance financial operations.

Some Key Results to track as measures of success:

• Reduce billing discrepancies requiring a credit or re-bill memo.

• Manage a healthy Accounts Receivable sub-ledger with reduced balances >60 days.

• Decrease the average time to issue an invoice from sales order to collections.

• Reduce customer billing inquiry resolution time.

• Modernize billing operations by identifying and implementing automation opportunities.

Key Responsibilities

• Invoice Management: Generate and distribute accurate and timely customer invoices based on contracts, terms, billing period, usage data, and sales orders.

• Billing Accuracy: Meticulously review and validate all billing data, collaborating with Sales, Sales Ops, and Customer Success teams to promptly resolve any discrepancies.

• System Integrity: Maintain precise customer and contract records within our Stripe and our ERP system (NetSuite) to ensure billing accuracy.

• Month-End Close: Play a vital role in the month-end close process by preparing billing/revenue-related journal entries, account reconciliations (AR, deferred revenue), and analysis.

• Customer Support: Support and back up our Billing Specialist as the secondary point of contact for customer billing inquiries, providing professional and timely resolutions.

• Collections Lead: Lead accounts receivable collections by monitoring aging reports and communicating with customers on past-due invoices as needed. Take ownership of the AR subledger and report on cash collections and help manage the collections processes.

• Tax Compliance: Partner with the finance team to ensure proper sales tax application on invoices, leveraging our tax engine, Avalara (or equivalent).

• Process Improvement: Proactively identify opportunities to automate the billing process. We encourage you to explore and suggest how AI tools, like Gemini, can be leveraged to automate reconciliations, improve accuracy checks, and provide deeper insights.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field.

• 2+ years of experience in a dedicated billing, accounts receivable, or revenue accounting role.

• Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, etc.).

• Exceptional attention to detail and a high degree of accuracy.

• Excellent written and verbal communication skills, with an ability to interact professionally with both internal stakeholders and external customers.

• Proven ability to work independently in a fast start-up environment.

• Experience with Stripe and Salesforce is highly preferred; experience with Netsuite is also valuable.

• Direct experience in a SaaS or recurring revenue business model.

• Familiarity with local and international sales tax software impacting billing, specifically Avalara or Sphere.

• A tech-forward mindset and a genuine interest in leveraging technology and AI to improve financial processes.