Technical and Quality Support Specialist

ABOUT US

Longdue is an independent narrative game studio incubated within HyperionDev. We create psychologically rich, story-first RPGs that challenge players to think, feel, and reflect. Our debut title, Hopetown is in early development, blending branching dialogue, surreal world-building, and psychogeographic storytelling in the spirit of games like Disco Elysium.

HyperionDev is one of the largest and most impactful tech education companies in EMEA, delivering human-led coding bootcamps with partners like Imperial College London, LSE, and Stellenbosch University. Backed by nearly 2000 investors and supported by Meta, we’ve helped thousands of students break into tech — and we’re just getting started.

Together, Longdue and HyperionDev share infrastructure, support, and a belief that storytelling and technology can create meaningful change.

ABOUT THE ROLE 

We are seeking a highly motivated Technical and Quality Support Specialist to join our team. The ideal candidate will have a strong technical background, strong attention to detail, and excellent analytical skills. 

As a Technical and Quality Support Specialist, you will play a vital role in assisting with technical issues, and ensuring the highest standards of quality and user satisfaction. You will provide technical as well as quality assurance support, and be involved in cross-functional collaboration to ensure continuous improvement.

RESPONSIBILITIES

• Review BC tickets, specifications and technical design documents to understand the business need, proposed solution and provide timely and meaningful feedback
• Create detailed, comprehensive and well structured test plans and test cases based on business acceptance criteria and technical testing scenarios
• Estimate, prioritise, plan coordinate and execute test plans pre and post deployment
• Perform thorough regression testing when bugs are resolved
• Review cross team bugs, replicate in collaboration with the requestor and ensure all relevant details are captured
• Protect the Engineering team's development time by performing basic troubleshooting and 'fix' issues that can be resolved via Admin functionality
• Work closely with Engineering to understand the configuration of 'self service' features and be go-to person for these requests
• Critically view UI/UX and suggest improvements for both internal and external customers
• Track quality metrics like bugs logged, resolved, time taken, open defects, etc.
• Stay up to date with best practices, tools and testing strategies

Minimum

• Proven experience in Technical and Quality Support
• Strong analytical and problem-solving skills, with the ability to think critically and provide valuable feedback
• Proficiency in creating detailed test plans, test cases, and test scripts based on business requirements
• Familiarity with regression testing techniques
• Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment
• Strong attention to detail and a commitment to delivering high quality work
• Knowledge of UI/UX principles and the ability to identify areas of improvement
• Familiarity with bug  tracking systems and experience in tracking and reporting quality metrics
• Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment

Preferred

• Bachelor’s degree in Computer Science, Engineering, or a related field

Hybrid work: We are a hybrid work organisation offering flexibility on your schedule. Remote working options are available for candidates not in proximity of a HyperionDev Campus

Learn new tech skills: We offer our employees the opportunity to enroll part-time in our Coding Bootcamps.

Join the heart of tech in Africa, Europe and the US: You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a management team that draws their former experience from top tech companies.

Life-changing work: Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it.

OUR VALUES

We're a people-forward company with a purpose that underlines everything we do. We're obsessed with the potential in people and challenge them to do their best work. We embrace a culture of growth and learning to deliver on our vision and ours is a relentless quest for improvement.