Customer Dispatch Coordinator - job 1 of 2
Dealership:
L0397 Driveway Home OfficeCustomer Dispatch Coordinator
Location: Medford, OR (On-site)
Schedule: Tuesday - Saturday, 8:00am PST - 5:00pm PST
Compensation: $22/hr plus bonus opportunity
Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!
Position Overview:
The Dispatch/Delivery Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.
What You’ll Do:
Coordinates deliveries between Driveway customers and fulfillment centers
Responsible for setting appointment time and status in Scheduling, CRM and TMS program
Keeps customer informed on delivery status
Follows up with customer post-delivery to ensure complete satisfaction
Escalates post-delivery customer concerns to appropriate department
Responsible for pre-delivery vehicle readiness between selling location and fulfillment center
What You’ll Bring:
Strong attention to detail
Excellent communication skills
Time management and organizational skills
Well-developed computer skills including Excel, Word and PowerPoint required
Understands the complexity of online retail
We Offer Best-in-Class Industry Benefits:
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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