Site Reliability Engineer II

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Our Global Platform Engineering Reliability group is responsible for architecting, developing, and maintaining the resilient and scalable infrastructure that power and support our platforms.

As a Site Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance, and scalability of the products on our platform. Your proficiency in supporting products that serve millions of customers will ensure stability and high performance for our brands and clients.

You’ll keep up with best practices in building products for scale. Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance, and continuously improve our reliability and efficiency.

• Teach and support product teams on best practices for reliability, implementation patterns and effective usage of our existing platforms
• Support product teams in improving the performance and availability of their systems
• Be hands-on in code and infrastructure to help product teams with reliability improvements
• Provide comprehensive feedback to the wider Platform group on improvements to be made to core infrastructure based on observations and first-hand experience in the code base
• Support the build-out of proof-of-concept requirements in product teams as needed to evolve application deployment architecture to align with business growth as well as enhance scalability and system resilience
• Collaborate with product teams to support the release of new features and services, ensuring adherence to reliability and performance standards
• Guide product teams in designing systems for resilience and graceful failure under heavy load
• Assist application teams with post-incident tasks and follow-ups, and contribute to the creation and review of post-mortem documentation
• Analyse incident metrics to identify trends and potential improvements, communicating these insights to the product teams
• Help solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market

• Great communication skills, working effectively with developers, product managers and other business stakeholders to understand, design and deliver impactful projects and reliability improvements
• Proficient using AWS; we use a lot of different AWS services and not just the standard few
• Strong Python skills; particularly with Django, the Django ORM and Celery
• Good expertise in multiple of the following areas:
•     - PostgreSQL, or a similar RDBMS, particularly in Amazon RDS at scale
•     - Docker and Kubernetes; we use Amazon EKS in production
•     - Datadog, or a similar logging/monitoring tool
•     - Messaging queues, event-driven async processing or similar technologies - we use RabbitMQ
•     - Terraform, or a similar infrastructure-as-code tool
•     - Experience with a Linux distribution
• Previous experience working in small, highly-autonomous teams

• Previous experience as a Site Reliability Engineer
• Experience working on SaaS platforms, including engaging product teams to ensure up-skilling and knowledge sharing across teams
• Experience managing and supporting a large scale internet facing service
• Experience in responding to incidents and outages, writing technical incident reports and organising incident retrospectives
• Experience working with very large relational databases
• Experience in using service level objectives to improve application performance
• A proactive, innovative mindset

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
• 401(k) plan with employer match.
• Parental leave. Biological, adoptive and foster parents are all eligible. 
• Pre-tax commuter benefits.
• Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance. 
• Equity Options: every Octopus employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such. 
• Modern office or co-working spaces depending on location.
• We hire a wide range of experience levels into our platform team. The salary range for this role in the US ranges on average from $118,000-$150,000 depending on relevant experience, role alignment, and performance throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context. 

We are hiring this role in our New York City office, but would also consider candidates who are remote within the East Coast region/timezone. We cannot candidates outside this region.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

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